Commercial Plumbing Account Manager

Mckenney; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

McKenney’s is seeking an Plumbing Account Manager to develop new business and maintain client relationships focused on plumbing systems and services. This role blends technical knowledge with strong sales and customer service to promote McKenney’s plumbing solutions.

Responsibilities include managing accounts end-to-end, presenting solutions, preparing contracts, and maintaining CRM records. Occasional travel to client sites is expected as part of a growth-oriented sales environment.

Qualifications

• High school diploma or GED.
• 3 years of sales experience in plumbing or mechanical contracting.
• 5 years of commercial plumbing experience.
• Proficiency with CRM and sales software.
• Technical understanding of commercial plumbing systems.
• Strong interpersonal and communication skills.
• Must have basic PC experience in Windows environments, working knowledge of Word processing, spreadsheets, and e-mail.

Responsibilities

• Maintain a customer account including sales, correspondence, customer relations, project supervision, scheduling, drawing review, and estimation.
• Identify and qualify prospective clients in commercial, healthcare, data center, and higher education markets.
• Present plumbing products and service solutions emphasizing efficiency and innovation.
• Prepare proposals, quotes, and contracts tailored to client needs.
• Maintain CRM records and provide accurate sales forecasts.
• Collaborate to develop customized solutions.
• Post-sale follow-up to ensure satisfaction and identify new opportunities.

Skills

CRM software

Sales software

Interpersonal skills

Communication skills

Technical plumbing knowledge

Windows PC experience

Education

High school diploma or GED

3 years sales in plumbing/mechanical contracting

5 years commercial plumbing experience

Tools

CRM

Job description

JOB SUMMARY

The Plumbing Account Manager is responsible for developing new business and maintaining client relationships focused on plumbing systems and services. This role requires technical knowledge combined with strong sales and customer service skills to promote McKenney’s plumbing solutions.

JOB RESPONSIBILITIES

• Perform all functions needed to maintain a customer account, including sales, correspondence, customer relations, project supervision, scheduling, drawing review, and estimation.
• Identify and qualify prospective clients in commercial, healthcare, data center, and higher education markets.
• Present plumbing products and service solutions emphasizing efficiency and innovation.
• Prepare proposals, quotes, and contracts tailored to client needs.
• Maintain CRM records and provide accurate sales forecasts.
• Collaborate to develop customized solutions.
• Post-sale follow-up to ensure satisfaction and identify new opportunities.

BASIC QUALIFICATIONS Education and Experience

• High school diploma or GED
• 3 years of sales experience in plumbing or mechanicalcontracting.
• 5 years of commercial plumbing experience.
• Proficiency with CRM and sales software.
• Technical understanding of commercial plumbingsystems and related products.
• Strong interpersonal and communication skills.
• Must have basic PC experience in Windowsenvironments, working knowledge of Wordprocessing, spreadsheets, and e-mail.

Knowledge, Skills, and Abilities

• Excellent negotiation and presentation skills.
• Ability to build and maintain client relationships.
• Ability to understand technical details and translate them into business value.
• Professional and polished image that inspires confidence and trust
• Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others
• Highly adaptable and able to respond quickly to changing customer demands

PREFERRED REQUIREMENTS

• Experience in consultative or B2B sales.
• Knowledge of energy-efficient plumbing technologies.
• Med-Gas Knowledge
• State Plumbing License

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Primarily office-based with travel to client sites, meetings, and events.
• Occasional lifting of promotional materials or equipment.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.