Commercial Plumbing Account Manager

McKenney's, Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

McKenney's, Inc. is seeking a Plumbing Account Manager to develop new business and maintain client relationships focused on plumbing systems and services. The role combines technical knowledge with sales and customer service to promote McKenney's plumbing solutions.

The candidate will manage client accounts, prepare quotes, and coordinate with internal teams to deliver superior service and drive revenue growth in commercial plumbing markets.

Qualifications

• Minimum high school diploma or GED required.
• 3 years of sales experience in plumbing or mechanical contracting.
• 5 years of commercial plumbing experience preferred.
• Proficiency with CRM and sales software.
• Technical understanding of commercial plumbing systems and related products.

Responsibilities

• Maintain customer accounts including sales, correspondence, customer relations, project supervision, scheduling, drawing review, and estimation.
• Identify and qualify prospective clients in commercial, healthcare, data center, and higher education markets.
• Present plumbing products and service solutions emphasizing efficiency and innovation.
• Prepare proposals, quotes, and contracts tailored to client needs.
• Maintain CRM records and provide accurate sales forecasts.
• Post-sale follow-up to ensure satisfaction and identify new opportunities.

Skills

Sales

Customer relations

Presentation

Negotiation

Relationship building

Adaptability

Communications

Education

High school diploma or GED

Tools

CRM

Sales software

Job description

The Plumbing Account Manager is responsible for developing new business and maintaining client relationships focused on plumbing systems and services. This role requires technical knowledge combined with strong sales and customer service skills to promote McKenney's plumbing solutions.

JOB RESPONSIBILITIES

• Perform all functions needed to maintain a customer account, including sales, correspondence, customer relations, project supervision, scheduling, drawing review, and estimation
• Identify and qualify prospective clients in commercial, healthcare, data center, and higher education markets
• Present plumbing products and service solutions emphasizing efficiency and innovation
• Prepare proposals, quotes, and contracts tailored to client needs
• Maintain CRM records and provide accurate sales forecasts
• Post-sale follow-up to ensure satisfaction and identify new opportunities

BASIC QUALIFICATIONS

Education and Experience

• High school diploma or GED
• 3 years of sales experience in plumbing or mechanicalcontracting
• 5 years of commercial plumbing experience
• Proficiency with CRM and sales software
• Technical understanding of commercial plumbingsystems and related products
• Strong interpersonal and communication skills
• Must have basic PC experience in Windowsenvironments, working knowledge of Wordprocessing, spreadsheets, and e-mail

Knowledge, Skills, and Abilities

• Excellent negotiation and presentation skills
• Ability to build and maintain client relationships
• Ability to understand technical details and translate them into business value
• Professional and polished image that inspires confidence and trust
• Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others
• Highly adaptable and able to respond quickly to changing customer demands

PREFERRED REQUIREMENTS

• Experience in consultative or B2B sales
• Knowledge of energy-efficient plumbing technologies
• State Plumbing License

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Primarily office-based with travel to client sites, meetings, and events
• Occasional lifting of promotional materials or equipment