Commercial Plumbing Account Manager: Growth & Solutions

McKenney's, Inc.; Charlotte (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

McKenney’s is seeking a Plumbing Account Manager to develop new business and manage client relationships in plumbing systems and services. You will combine technical knowledge with sales and customer service to promote McKenney’s plumbing solutions.

The role requires 3 years of plumbing sales experience and 5 years of commercial plumbing knowledge, with CRM proficiency and strong communication. Office-based with travel to client sites and events.

Qualifications

• High school diploma or GED.
• 3 years of sales experience in plumbing or mechanical contracting.
• 5 years of commercial plumbing experience.
• Proficiency with CRM and sales software.
• Technical understanding of commercial plumbing systems and related products.
• Strong interpersonal and communication skills.
• Must have basic PC experience in Windows environments, with Word, spreadsheets, and e-mail.

Responsibilities

• Maintain customer accounts including sales, correspondence, customer relations, project supervision, scheduling, drawing review, and estimation.
• Identify and qualify prospective clients in commercial, healthcare, data center, and higher education markets.
• Present plumbing products and service solutions emphasizing efficiency and innovation.
• Prepare proposals, quotes, and contracts tailored to client needs.
• Maintain CRM records and provide accurate sales forecasts.
• Collaborate to develop customized solutions.
• Post-sale follow-up to ensure satisfaction and identify new opportunities.

Skills

Negotiation

Presentation skills

Client relationship management

Technical translation

Professional image

Work ethic

Adaptability

Education

High school diploma or GED

State Plumbing License

Tools

CRM system

Microsoft Office

Job description

Introduction

McKenney’s has been going strong for more than seven decades. Our culture values people and ideas, and we work together to deliver the most innovative solutions to our customers. We help you grow in your career through training and support, and as an equal opportunity employer, we provide comprehensive benefits and give you a firm foundation for the future.

Overview

The Plumbing Account Manager is responsible for developing new business and maintaining client relationships focused on plumbing systems and services. This role requires technical knowledge combined with strong sales and customer service skills to promote McKenney’s plumbing solutions.

Responsibilities

• Perform all functions needed to maintain a customer account, including sales, correspondence, customer relations, project supervision, scheduling, drawing review, and estimation.
• Identify and qualify prospective clients in commercial, healthcare, data center, and higher education markets.
• Present plumbing products and service solutions emphasizing efficiency and innovation.
• Prepare proposals, quotes, and contracts tailored to client needs.
• Maintain CRM records and provide accurate sales forecasts.
• Collaborate to develop customized solutions.
• Post-sale follow-up to ensure satisfaction and identify new opportunities.

Requirements

Education and Experience

• High school diploma or GED
• 3 years of sales experience in plumbing or mechanicalcontracting.
• 5 years of commercial plumbing experience.
• Proficiency with CRM and sales software.
• Technical understanding of commercial plumbingsystems and related products.
• Strong interpersonal and communication skills.
• Must have basic PC experience in Windowsenvironments, working knowledge of Wordprocessing, spreadsheets, and e-mail.

Knowledge, Skills, and Abilities

• Excellent negotiation and presentation skills.
• Ability to build and maintain client relationships.
• Ability to understand technical details and translate them into business value.
• Professional and polished image that inspires confidence and trust
• Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others
• Highly adaptable and able to respond quickly to changing customer demands

PREFERRED REQUIREMENTS

• Experience in consultative or B2B sales.
• Knowledge of energy-efficient plumbing technologies.
• Med-Gas Knowledge
• State Plumbing License

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Primarily office-based with travel to client sites, meetings, and events.
• Occasional lifting of promotional materials or equipment.