Commercial Plumbing Account Manager

McKenney's Inc; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

McKenney's Inc. in Charlotte, North Carolina is looking for a Plumbing Account Manager. The selected candidate will develop new business and maintain client relationships in plumbing systems and services. Responsibilities include managing customer accounts, preparing proposals, and ensuring client satisfaction. Candidates need a high school diploma, 3 years of sales experience in plumbing, and a technical understanding of plumbing systems. Strong negotiation and communication skills are essential, and preferred experience includes B2B sales and energy-efficient technologies.

Qualifications

• 3 years of sales experience in plumbing or mechanical contracting.
• 5 years of commercial plumbing experience.
• Technical understanding of commercial plumbing systems and related products.

Responsibilities

• Maintain customer accounts through sales and correspondence.
• Identify and qualify prospective clients in targeted markets.
• Prepare proposals, quotes, and contracts tailored to client needs.

Skills

Sales experience in plumbing or mechanical contracting

Communication and interpersonal skills

Negotiation skills

Understanding of technical details

Ability to adapt to customer demands

Education

High school diploma or GED

3 years of sales experience

5 years of commercial plumbing experience

Tools

CRM software

Microsoft Word

Spreadsheet software

Job description

JOB SUMMARY

The Plumbing Account Manager is responsible for developing new business and maintaining client relationships focused on plumbing systems and services. This role requires technical knowledge combined with strong sales and customer service skills to promote McKenney’s plumbing solutions.

JOB RESPONSIBILITIES

• Perform all functions needed to maintain a customer account, including sales, correspondence, customer relations, project supervision, scheduling, drawing review, and estimation.
• Identify and qualify prospective clients in commercial, healthcare, data center, and higher education markets.
• Present plumbing products and service solutions emphasizing efficiency and innovation.
• Prepare proposals, quotes, and contracts tailored to client needs.
• Maintain CRM records and provide accurate sales forecasts.
• Collaborate to develop customized solutions.
• Post‑sale follow‑up to ensure satisfaction and identify new opportunities.

BASIC QUALIFICATIONS

Education and Experience

• High school diploma or GED
• 3 years of sales experience in plumbing or mechanical contracting
• 5 years of commercial plumbing experience
• Proficiency with CRM and sales software
• Technical understanding of commercial plumbing systems and related products
• Strong interpersonal and communication skills
• Must have basic PC experience in Windows environments, working knowledge of Word processing, spreadsheets, and e‑mail

Knowledge, Skills, and Abilities

• Excellent negotiation and presentation skills
• Ability to build and maintain client relationships
• Ability to understand technical details and translate them into business value
• Professional and polished image that inspires confidence and trust
• Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others
• Highly adaptable and able to respond quickly to changing customer demands

PREFERRED REQUIREMENTS

• Experience in consultative or B2B sales
• Knowledge of energy‑efficient plumbing technologies
• Med‑Gas Knowledge
• State Plumbing License

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Primarily office‑based with travel to client sites, meetings, and events
• Occasional lifting of promotional materials or equipment

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero‑incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke‑free and drug‑free workplace.