Commercial Move Coordinator - Customer Experience Lead

The Armstrong Company; Chattanooga (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

The Armstrong Company is seeking a high-energy Move Coordinator to manage relocation processes for commercial moves. This role acts as the liaison between accounts, customers, sales, and departments to ensure an excellent customer experience from start to finish.

The ideal candidate thrives under pressure, thinks creatively, and is highly self-motivated. Strong communication and organizational skills are essential for success in this position.

Qualifications

• High school education or GED minimum.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.

Responsibilities

• Deliver to the agency, from the customer, complete components of SIPEE no less than 72 hours before the first dispatch.
• Serve as single point of contact for all communications between customer and company throughout move process.
• Create/present move quotes and plans, submit orders, and schedule services.
• Ensure all pre, day of, and post move services are clearly communicated to customer.
• Ensure appropriate job completion, including equipment pick-up and required paperwork.
• Provide customer with the Armstrong Services survey upon completion of the move or service.
• Any other duties as assigned by Manager.

Skills

Customer Service

Communication

Microsoft Office

Detail Oriented

Organizational Skills

Education

High School Diploma or GED

Associates/Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

The Armstrong Company is seeking a high-energy Move Coordinator to manage relocation processes for commercial moves. This role acts as the liaison between accounts, customers, sales, and departments to ensure an excellent customer experience from start to finish.

The ideal candidate thrives under pressure, thinks creatively, and is highly self-motivated. Strong communication and organizational skills are essential for success in this position.