Move Coordination Specialist - Customer-Focused Logistics

The Armstrong Company; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Armstrong Company is a global leader in supply chain services and moving solutions, seeking an energetic, self-starter with strong customer service skills to meet deadlines in a fast-paced environment. The role requires proficient verbal and written communication and adeptness with Microsoft Office to coordinate with a nationwide network of agents for smooth moves.

Responsibilities include tracking shipments, providing pricing details, updating systems, and performing administrative duties,

Qualifications

• Three years of moving industry experience preferred.
• C.O.D. experience is highly preferred.
• Knowledge of LTL/FTL shipments, DOT regulations, GSA terminology, and government bills of lading preferred.
• Experience with AS400 or similar tracking system.

Responsibilities

• Monitor and track household goods shipment status to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client or booker about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by Manager.

Skills

Customer service

Communication

Attention to detail

Multitasking

Time management

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

AS400

Microsoft Office

Job description

The Armstrong Company is a global leader in supply chain services and moving solutions, seeking an energetic, self-starter with strong customer service skills to meet deadlines in a fast-paced environment. The role requires proficient verbal and written communication and adeptness with Microsoft Office to coordinate with a nationwide network of agents for smooth moves.

Responsibilities include tracking shipments, providing pricing details, updating systems, and performing administrative duties,