Moves & Logistics Coordinator

The Armstrong Company; Memphis (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

The Armstrong Company in Memphis, TN is seeking an energetic, self-starting professional to manage shipments and customer communications in a fast-paced environment. You will coordinate with clients, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure smooth moves from origin to destination.

The role requires excellent verbal and written communication, proficiency with Microsoft Office, and the ability to meet deadlines while maintaining

Qualifications

• High school diploma or GED required.
• Associates or Bachelor's degree preferred.
• 3 years moving industry experience preferred.
• COD experience highly preferred.
• Knowledge of LTL/FTL shipments, DOT regulations, and government bills of lading preferred.
• Experience with AS400 or similar tracking system.
• Previous Customer Service experience with internal and external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Excellent interpersonal skills; handle situations with internal and external customers as necessary.
• Ability to work under deadlines and specific time frames.
• Strong attention to detail with excellent organizational skills.
• Strong work ethic and ability to multitask.

Responsibilities

• Monitor and track household goods shipment status to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client or booker about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by Manager.

Skills

Customer service

Communication

Multitasking

Attention to detail

Deadline-oriented

Education

High school diploma or GED

Associates/Bachelor's degree preferred

Tools

AS400

Microsoft Office

Job description

The Armstrong Company in Memphis, TN is seeking an energetic, self-starting professional to manage shipments and customer communications in a fast-paced environment. You will coordinate with clients, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure smooth moves from origin to destination.

The role requires excellent verbal and written communication, proficiency with Microsoft Office, and the ability to meet deadlines while maintaining