Commercial Move Coordinator

The Armstrong Company; Rock Ledge Estates (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

The Armstrong Company in Chattanooga, TN is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines in a fast-paced environment.

The successful candidate will communicate with clients, account contacts, corporate and fleet personnel and coordinate nationwide van line moves from origin to destination.

Proficiency in Microsoft Office is required to track shipments, update records, and generate pricing information.

Qualifications

• High school education or GED required; associates/bachelor's degree preferred.
• Three years of moving industry experience preferred.
• Strong communication skills, both verbal and written.
• Experience using Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Monitor and track household goods shipment status to meet delivery dates.
• Update tracking systems with changes and communications.
• Provide pricing and shipping information to clients.
• Communicate shipment details or special needs with clients or bookers.
• Complete administrative procedures related to client moves.
• Coordinate with other departments on pricing or service issues.
• Maintain accurate records and audit documents.
• Perform other duties as assigned by the Manager.

Skills

Customer service

Communication skills

Microsoft Office

Multitasking

Attention to detail

Interpersonal skills

Education

High school education or GED

Associates/Bachelor's degree preferred

Tools

Outlook

Word

Excel

Job description

Chattanooga
6059 Relocation Way
Ooltewah, TN 37363, USA

Chattanooga
6059 Relocation Way
Ooltewah, TN 37363, USA

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment. The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure a quality move from origin to destination.

Key Responsibilities

• Monitor and track household goods shipment status to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client or booker about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by Manager.

Minimum Qualifications

• High school education or GED minimum. Associates/Bachelor's degree preferred.
• Three (3) years of moving industry experience preferred.
• Previous Customer Service experience working with internal and external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Excellent interpersonal skills; handle situations with internal and external customers as necessary
• Ability to work under deadlines and specific time frames.
• Strong attention to detail with excellent organizational skills.
• Strong work ethic and ability to multitask.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.