Commercial Move Coordination Specialist

The Armstrong Company; Tennessee; On-site; USD 32,000 - 46,000; Full time

Job summary

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment.

The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure a

Qualifications

• High school education or GED; associates/bachelors preferred.
• Three years of moving industry experience preferred.
• Previous customer service experience with internal and external customers.
• Excellent verbal and written communication skills.
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Strong attention to detail and ability to multitask.
• Ability to work under deadlines.
• Strong organizational skills and work ethic.

Responsibilities

• Monitor and track household goods shipment status to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client or booker about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by Manager.

Skills

Customer service

Verbal communication

Written communication

Education

High School Diploma or GED

Associates/Bachelor's degree preferred

Tools

Outlook

Word

Excel

Job description

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment.

The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure a