Commercial Move Coordinator

The Armstrong Company; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines in a fast-paced environment. The role involves coordinating nationwide van line communications and providing pricing and shipping information to clients.

Proficiency in Microsoft Office and strong verbal/written communication are essential, as is experience in a moving industry or related field. This is an on-site position serving a national network of agents.

Qualifications

• High school education or GED minimum.
• Associates/Bachelor's degree preferred.
• 3 years moving industry experience preferred.
• Customer service experience with internal and external customers.
• Excellent verbal and written communication.
• Experience with Microsoft Office Suite (Outlook, Word, Excel).
• Strong interpersonal, detail-oriented and multitasking abilities.
• Ability to meet deadlines and work under time constraints.

Responsibilities

• Monitor and track shipment status to ensure delivery dates are met.
• Update tracking systems with notes on changes and communications.
• Provide pricing and shipping information to clients.
• Communicate with clients or bookers about shipment details or needs.
• Complete all administrative procedures related to client moves.
• Interface with other departments on pricing or service issues.
• Maintain accurate records and audit documents.
• Perform any other duties as assigned by Manager.

Skills

Customer service

Communication

Time management

Organizational skills

Multitasking

Education

High school diploma or GED

Associates/Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment. The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure a quality move from origin to destination.

KEY RESPONSIBILITIES :

• Monitor and track household goods shipment status to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide necessary pricing and shipping information to clients.
• Communicate with client or booker about specific shipment details or special needs.
• Complete all administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS :

• High school education or GED minimum. Associates/Bachelor's degree preferred.
• Three (3) years of moving industry experience preferred.
• Previous Customer Service experience working with internal and external customers.
• Excellent communication skills (verbal and written).
• Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
• Excellent interpersonal skills; handle situations with internal and external customers as necessary
• Ability to work under deadlines and specific time frames.
• Strong attention to detail with excellent organizational skills.
• Strong work ethic and ability to multitask.

PHYSICAL REQUIREMENTS :

• While performing the duties of this job, the employee is regularly required to talk and hear.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.