Client-Focused Move Coordinator

The Armstrong Company; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines in a fast-paced environment. The role involves coordinating nationwide van line communications and providing pricing and shipping information to clients.

Proficiency in Microsoft Office and strong verbal/written communication are essential, as is experience in a moving industry or related field. This is an on-site position serving a national network of agents.

Qualifications

• High school education or GED minimum.
• Associates/Bachelor's degree preferred.
• 3 years moving industry experience preferred.
• Customer service experience with internal and external customers.
• Excellent verbal and written communication.
• Experience with Microsoft Office Suite (Outlook, Word, Excel).
• Strong interpersonal, detail-oriented and multitasking abilities.
• Ability to meet deadlines and work under time constraints.

Responsibilities

• Monitor and track shipment status to ensure delivery dates are met.
• Update tracking systems with notes on changes and communications.
• Provide pricing and shipping information to clients.
• Communicate with clients or bookers about shipment details or needs.
• Complete all administrative procedures related to client moves.
• Interface with other departments on pricing or service issues.
• Maintain accurate records and audit documents.
• Perform any other duties as assigned by Manager.

Skills

Customer service

Communication

Time management

Organizational skills

Multitasking

Education

High school diploma or GED

Associates/Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines in a fast-paced environment. The role involves coordinating nationwide van line communications and providing pricing and shipping information to clients.

Proficiency in Microsoft Office and strong verbal/written communication are essential, as is experience in a moving industry or related field. This is an on-site position serving a national network of agents.