Dispatcher

The Armstrong Company; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

The Armstrong Company is seeking a Dispatcher to serve as the main contact for company drivers. Ideal candidates will have extensive dispatching experience for trucks handling both commercial and household goods, with a knack for building relationships with clients and drivers.

You will multi-task under pressure, plan routes, coordinate with planners, and ensure regulatory compliance while maintaining accurate dispatch records and billing information.

Qualifications

• High school diploma or GED required; a higher degree is preferred.
• 2–3 years of truck dispatching experience, preferably in moving/relocation.
• Proven ability to schedule drivers and plan routes efficiently.
• Experience with freight bills/invoices and customer service.

Responsibilities

• Plan driver routes and communicate with Planners to optimize dispatch.
• Coordinate with drivers and agents to arrange shipments and labor.
• Record shipment details and schedule pick-ups with customers and coordinators.
• Prepare dispatch documents, generate bills and invoices, and maintain logs.
• Ensure DOT compliance and monitor driver logs and maintenance schedules.
• Handle additional duties as assigned by Manager.

Skills

Scheduling drivers

Customer service

DOT regulations

TMS

MS Office

Education

High School Diploma or GED

Bachelor’s/Associate in Transportation/Logistics (preferred)

Tools

Microsoft Word

Excel

Outlook

Job description

The Armstrong Company is a global leader in supply chain services and residential and commercial moving. Our nationwide network of local experts combine personalized attention and global reach to provide solutions tailored exactly to your needs. Whether you’re moving your household, your business, or your product, we do what it takes to get your goods where they need to go. Our world moves around you.

Summary

As a Dispatcher, you will be the main point-of-contact for company drivers. Ideal candidates will exhibit extensive experience in dispatching trucks with both commercial and household goods, building relationships with both clients and drivers, and the ability to multi-task and work under pressure.

Key Responsibilities

• Communicate with Planners in order to plan driver routes.
• Help drivers choose efficient courses to fulfill their routes.
• Coordinate with drivers to find available agents when necessary.
• Communicate with agents to set up incoming shipments and labor as needed.
• Communicate with customers and coordinators to record details about shipments, arrange pick-up times, and discuss any special handling issues.
• Prepare dispatch documents, as well as generate bills and invoices.
• Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Maintain understanding of DOT regulations, industry changes, and UniGroup policies
• Ensure Armstrong drivers are in compliance with all DOT, compliance, and safety regulations.
• Review drivers’ logs, including dispatched calls and arrival times.
• Monitor truck repairs and maintenance schedules. Log customer shipping schedules and complaints.
• Any other duties as assigned by Manager.

Minimum Qualifications

• High School Diploma or GED. Bachelor's or Associate Degree in Transportation/Logistics preferred.
• 2-3 years of experience as a Truck Dispatcher. Experience with a moving/relocation company is highly preferred.
• Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive experience in customer services, as well as generating freight bills and invoices.
• Household Goods experience a plus.
• Experience with Transportation Management Software (TMS)
• Proficiency in office software, including Microsoft Word, Excel, and Outlook.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

Physical Requirements

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

The Armstrong Company is an Affirmitive Action / Equal Opportunity Employer (EOE). Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state, or local law. If you need assistance or accommodations during the application process due to a disability, it is available upon request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.