Dispatcher

The Armstrong Company; Tennessee; On-site; USD 45,000 - 65,000; Full time

Job summary

The Armstrong Company is seeking a Dispatcher to serve as the main contact for company drivers. The role requires extensive dispatching experience for trucks moving commercial and household goods, building strong relationships with clients and drivers, and the ability to multi-task under pressure.

Ideal candidates will schedule drivers, plan routes, monitor DOT compliance, generate freight bills, and maintain dispatch records.

Qualifications

• High School Diploma or GED required; Bachelor's or Associate degree in Transportation/Logistics preferred.
• 2-3 years experience as a Truck Dispatcher; moving/relocation company experience preferred.
• Exceptional ability to schedule drivers, plan routes, and dispatch to customer locations.
• Extensive experience in customer services, generating freight bills and invoices.
• Household Goods experience a plus.
• Experience with Transportation Management Software (TMS).
• Proficiency in office software including Word, Excel, and Outlook.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

Responsibilities

• Communicate with Planners to plan driver routes.
• Help drivers choose efficient courses to fulfill their routes.
• Coordinate with drivers to find available agents when necessary.
• Communicate with agents to set up incoming shipments and labor as needed.
• Communicate with customers and coordinators to record shipment details and arrange pick-up times.
• Prepare dispatch documents and generate bills and invoices.
• Maintain records of dispatched calls, driver routes, and delivery/pickup times.
• Maintain understanding of DOT regulations, industry changes, and UniGroup policies.
• Ensure drivers are in compliance with all DOT, compliance, and safety regulations.
• Review drivers’ logs and dispatched calls.
• Monitor truck repairs and maintenance schedules; log shipping schedules and complaints.
• Any other duties as assigned by Manager.

Skills

Dispatching trucks

Customer service

Route planning

Multitasking

Communication

Education

High School Diploma/GED

Transportation/Logistics degree preferred

Tools

TMS

Microsoft Word

Excel

Outlook

Job description

As a Dispatcher, you will be the main point-of-contact for company drivers. Ideal candidates will exhibit extensive experience in dispatching trucks with both commercial and household goods, building relationships with both clients and drivers, and the ability to multi-task and work under pressure.

As a Dispatcher, you will be the main point-of-contact for company drivers. Ideal candidates will exhibit extensive experience in dispatching trucks with both commercial and household goods, building relationships with both clients and drivers, and the ability to multi-task and work under pressure.

Key Responsibilities

• Communicate with Planners in order to plan driver routes.
• Help drivers choose efficient courses to fulfill their routes.
• Coordinate with drivers to find available agents when necessary.
• Communicate with agents to set up incoming shipments and labor as needed.
• Communicate with customers and coordinators to record details about shipments, arrange pick-up times, and discuss any special handling issues.
• Prepare dispatch documents, as well as generate bills and invoices.
• Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Maintain understanding of DOT regulations, industry changes, and UniGroup policies
• Ensure Armstrong drivers are in compliance with all DOT, compliance, and safety regulations.
• Review drivers’ logs, including dispatched calls and arrival times.
• Monitor truck repairs and maintenance schedules. Log customer shipping schedules and complaints.
• Any other duties as assigned by Manager.

Minimum Qualifications

• High School Diploma or GED. Bachelor's or Associate Degree in Transportation/Logistics preferred.
• 2-3 years of experience as a Truck Dispatcher. Experience with a moving/relocation company is highly preferred.
• Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive experience in customer services, as well as generating freight bills and invoices.
• Household Goods experience a plus.
• Experience with Transportation Management Software (TMS)
• Proficiency in office software, including Microsoft Word, Excel, and Outlook.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

The Armstrong Company is an Aff…