Commercial Marketplace Strategy and Operations Intern (Spring 2027)

Cagayan State University; South San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Relocation support

Housing stipend

Overtime pay

Job summary

Zipline is offering a Spring 2027 internship in South San Francisco. The role focuses on building marketplace playbooks around pricing, promotions, and partner prioritization, while evaluating site and cohort performance to guide growth initiatives.

You will develop recurring dashboards with Analytics and contribute to cross-functional decision making. The position requires enrollment in a master's program, strong analytical skills, and the ability to present findings clearly.

Qualifications

• Enrolled in a master's degree program.
• Strong analytical and problem-solving skills with data analysis using spreadsheets.
• Ability to investigate performance across sites, cohorts, and metros and provide clear recommendations.
• Excellent written and verbal communication; comfortable presenting findings to cross-functional partners.
• Collaborative, self-directed mindset with curiosity about marketplaces, logistics and tech.

Responsibilities

• Evaluate and build the playbook for marketplace levers such as pricing, promotions, partner prioritization, budget allocation, demand shaping, and customer-experience protection.
• Analyze site and cohort performance to identify priorities for sales resources, marketing actions, product rollouts, operational playbooks, or other growth programs.
• Build and maintain recurring reports and dashboards, collaborating with Analytics to improve visibility into site, cohort, and metro performance.
• Support daily and weekly site-level performance readouts covering marketplace health, growth, efficiency, utilization, fulfillment, customer outcomes, and profitability.
• Monitor aircraft availability, fulfillment throughput, throttling, and operational constraints; identify risks affecting growth plans or customer experience.
• Partner with Commercial, Operations, Marketing, Product, Finance, and Utilization teams to translate insights into action, measure results, and scale effective initiatives.

Skills

Analytics

Excel

Communication

Collaboration

Education

Master's degree student

Tools

Excel

Job description

Your Role

Here's what you will be doing:

• Evaluate and build the playbook for marketplace levers such as pricing, promotions, partner prioritization, budget allocation, demand shaping, and customer-experience protection.
• Analyze site and cohort performance to identify priorities for sales resources, marketing actions, product rollouts, operational playbooks, or other growth programs.
• Build and maintain recurring reports and dashboards, collaborating with Analytics to improve visibility into site, cohort, and metro performance.
• Support daily and weekly site-level performance readouts covering marketplace health, growth, efficiency, utilization, fulfillment, customer outcomes, and profitability.
• Monitor aircraft availability, fulfillment throughput, throttling, and operational constraints; identify risks affecting growth plans or customer experience.
• Partner with Commercial, Operations, Marketing, Product, Finance, and Utilization teams to translate insights into action, measure results, and scale effective initiatives.

About You

The company is looking for:

• Current enrollment in a master's degree program.
• Strong analytical and problem-solving skills, with experience using spreadsheets or similar tools to organize, analyze, and communicate data.
• Ability to investigate performance at various levels from single sites to cohorts or metros and provide clear recommendations.
• Clear, concise written and verbal communication skills, comfortable presenting findings to cross-functional partners.
• A collaborative, self-directed working style and curiosity about marketplaces, logistics, and technology improving access to goods.
• Availability to work full-time onsite in South San Francisco during the Spring 2027 internship.

Compensation & Benefits

• Hourly rate of $40 per hour.
• Potential additional benefits including relocation support, housing stipend, overtime pay, paid sick time, and others subject to local requirements.

Zipline is an equal opportunity employer committed to providing reasonable accommodations during the interview process upon request.