Commercial Marketplace Strategy and Operations Intern (Spring 2027)

Zipline; San Francisco (CA); On-site; USD 52,000 - 73,000; Full time

Job summary

Zipline is seeking a Commercial Marketplace Strategy & Operations Intern in South San Francisco for Spring 2027. You will analyze site-level performance, surface opportunities, and test hypotheses to support cross‑functional decisions across Commercial, Operations, Marketing, Product, Finance, and Utilization.

You will learn how levers like pricing, promotions, and demand shaping interact in a real delivery network and build repeatable dashboards and playbooks to improve marketplace health.

Qualifications

• Able to work full-time onsite in South San Francisco for the duration of the Spring 2027 internship.
• Clear, concise written and verbal communication skills, including comfort presenting findings to cross‑functional partners.
• Currently enrolled in a master’s degree program.
• Ability to investigate performance at different levels of detail—from a single site to a cohort or metro—and turn findings into a clear recommendation.
• Strong analytical and problem‑solving skills, with experience using spreadsheets or similar tools to organize, analyze, and communicate data.
• A collaborative, self‑directed working style and curiosity about marketplaces, logistics, and how technology can improve access to goods.

Responsibilities

• Answer questions about what is happening at a site and which sites suit growth programs.
• Prepare readouts, surface opportunities, test hypotheses, and support decisions across teams.
• Build and maintain recurring reports and dashboards to improve visibility into performance.
• Monitor capacity, utilization, and customer outcomes to inform growth plans.
• Turn insights into action, measure results, and scale what works.

Skills

Analytical thinking

Problem-solving

Spreadsheets

Written communication

Verbal communication

Cross-functional collaboration

Self-directed

Curiosity about marketplaces

Education

Master's degree student

Tools

Spreadsheets

Job description

• The Commercial Marketplace team runs the operating system that connects site-level conditions to commercial action. We track marketplace health across each site, cohort, and metro, balancing demand, selection, customer experience, capacity, utilization, and profitability
• By partnering with Product, Operations, Marketing, Finance, and Sales, we identify the right levers - such as prioritization, promotions, pricing, and demand shaping - and help turn them into scalable programs
• Our work helps Zipline grow healthy marketplaces while protecting service quality and making the best use of scarce operational and commercial resources. What makes the team special is its combination of quantitative analysis, marketplace judgment, and hands‑on execution
• As a Commercial Marketplace Strategy & Operations Intern, you will help answer questions like what is happening at a site, which sites are best suited for a given growth program, and where capacity or customer experience constraints may limit growth
• You’ll use data to prepare readouts, surface opportunities, test hypotheses, and support decisions across Commercial, Operations, Marketing, Product, Finance, and Utilization
• You will learn how marketplace levers such as selection, partner prioritization, pricing, promotions, and demand shaping work together in a real delivery network. Your analyses will inform decisions that improve marketplace health, help scale what works, and expand reliable access to goods
• Evaluate and build the playbook for marketplace levers such as pricing, promotions, partner prioritization, pricing, promotions, budget allocation, demand shaping, and customer‑experience protection
• Analyze site and cohort performance to identify where to prioritize sales resources, marketing actions, product rollouts, operational playbooks, or other growth programs
• Build and maintain recurring reports and dashboards, partnering with Analytics as needed to improve visibility into site, cohort, and metro performance
• Support daily and weekly site‑level performance readouts across marketplace health, growth, efficiency, utilization, fulfillment, customer outcomes, and profitability
• Monitor aircraft availability, fulfillment throughput, throttling, and operational constraints; surface risks that could affect growth plans or customer experience
• Partner with Commercial, Operations, Marketing, Product, Finance, and Utilization to turn insights into action, measure results, and scale what works
• This internship is a full‑time position, in‑person at our South San Francisco office. We will host our Spring 2027 interns from January to April. Zipline is unable to sponsor work visas for applicants to this position

Able to work full-time onsite in South San Francisco for the duration of the Spring 2027 internshipClear, concise written and verbal communication skills, including comfort presenting findings to cross‑functional partnersCurrently enrolled in a master’s degree programAbility to investigate performance at different levels of detail - from a single site to a cohort or metro - and turn findings into a clear recommendationStrong analytical and problem‑solving skills, with experience using spreadsheets or similar tools to organize, analyze, and communicate dataA collaborative, self‑directed working style and curiosity about marketplaces, logistics, and how technology can improve access to goods