Commercial Lines Client Services Specialist

BKC Insurance Agency; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

BKC Insurance Agency in Orlando is seeking a Customer Service Representative for Commercial Lines to support producers and account executives in growing and maintaining client relationships.

Key duties include handling cancellations, renewing policies, processing endorsements, and entering client data into the agency management system. Strong communication, detail orientation, and proficiency with MS Office and agency software are required.

Qualifications

• High school diploma or GED is required.
• Certification – 220 or 440 required.
• About 1 year of customer service experience preferred.
• Excellent oral and written communication, attention to detail, and teamwork.
• Proficiency in Microsoft Office Suite and Agency Management Systems.

Responsibilities

• Assist clients with cancellations, inquiries, and requests.
• Order policies and endorsements from the company.
• Provide timely, effective solutions and resolve client issues.
• Handle renewals, expirations, and review lists for actions.
• Prepare proposals for producers and maintain client files.
• Enter client information into the agency management system.
• Gather data for proposals and applications, verify policy information.
• Help with claims processing and certificates of insurance as needed.

Skills

Communication

Attention to detail

Teamwork

Microsoft Office

Education

High school diploma or GED

Certification – 220 or 440

Tools

Microsoft Office Suite

Agency Management Systems

Job description

BKC Insurance Agency in Orlando is seeking a Customer Service Representative for Commercial Lines to support producers and account executives in growing and maintaining client relationships.

Key duties include handling cancellations, renewing policies, processing endorsements, and entering client data into the agency management system. Strong communication, detail orientation, and proficiency with MS Office and agency software are required.