Insurance Customer Service Representative - Orlando, Florida

MissionHires; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employer-paid health insurance

Simple IRA with employer match

Dental, vision, and life insurance options

Paid holidays and PTO

Job summary

MissionHires is looking for a Commercial Insurance Customer Service Representative in Orlando, Florida. This role involves managing insurance leads, client communications, and supporting the Commercial Lines team in business processes. The ideal candidate will have 1-2 years of experience in insurance, strong communication skills, and familiarity with certificates of insurance (COIs).

The agency promotes a collaborative culture with competitive pay, employer-paid health insurance, and various benefits including a retirement plan.

Qualifications

• 1-2+ years of experience in the insurance industry, preferably in commercial lines.
• Active 4-40 or 2-20 license, or willingness to obtain.
• High attention to detail with strong multitasking skills.

Responsibilities

• Manage incoming commercial insurance leads.
• Collect underwriting information and prepare applications.
• Coordinate with carriers to obtain quotes.
• Process policy changes and endorsements.
• Support renewal workflows and client meetings.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Knowledge of COIs and endorsements

Tools

Agency Management System (Nexsure)

Job description

MissionHires is hiring on behalf of a reputable, community-focused insurance agency in Central Florida for a Commercial Insurance Customer Service Representative. In this client-facing role, you’ll support the Commercial Lines team across new business, renewals, client service, and data integrity. Ideal candidates bring 1-2+ years of insurance experience (commercial preferred), strong communication and follow-through, and familiarity with COIs, endorsements, and an Agency Management System. The agency offers a collaborative, values-driven culture, competitive pay with commission, and robust benefits.

Responsibilities

• Manage incoming commercial insurance leads and intake documentation
• Collect underwriting information and prepare applications and proposals
• Coordinate with carriers and commercial team to obtain quotes
• Respond promptly and professionally to client calls and emails
• Process policy changes, endorsements, and billing inquiries
• Issue and manage Certificates of Insurance (COIs)
• Assist clients with claims reporting and follow-up
• Support renewal workflows: gather documentation, update apps, and remarket as needed
• Schedule and coordinate client review meetings
• Maintain accurate records in the agency management system (e.g., Nexsure or similar)
• Ensure documentation compliance with internal and external guidelines
• Support risk management processes and follow established protocols

Requirements

• 1-2+ years of experience in the insurance industry (commercial lines preferred)
• Active 4-40 or 2-20 license, or willingness to obtain
• Proven communication, customer service, and follow-up skills
• High attention to detail with strong multitasking and organizational ability
• Experience with COIs, endorsements, and carrier correspondence
• Familiarity with an Agency Management System (e.g., Nexsure or equivalent)
• Nice-to-have: Prior Commercial Lines experience
• Nice-to-have: Bilingual English/Spanish
• Nice-to-have: Knowledge of commercial coverages (GL, Workers Comp, BOP, Property, Auto, Umbrella)

Benefits

• Competitive salary + commission
• Employer-paid health insurance after 90 days
• Simple IRA with 3% employer match
• Dental, vision, and life insurance options
• Paid holidays and PTO
• Supportive, values-based environment rooted in integrity and community service