Commercial Lines Customer Service Representative/Account Manager

Sunstar Insurance Group; Baton Rouge (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Sunstar Insurance Group in Baton Rouge, Louisiana, is seeking a Commercial Insurance Customer Service Representative/Account Manager to manage a book of existing clients while assisting in selling and servicing products to new clients.

This role involves analyzing customer inquiries, recommending coverage, and ensuring accurate documentation related to insurance policies. The ideal candidate should be adept at communication and problem-solving.

Responsibilities

• Assists producers in identifying exposures to loss and recommends appropriate coverage.
• Responds to customer inquiries and analyzes complaints.
• Communicates changes in policies to clients.
• Prepares applications and submits them to carriers for quotes.
• Orders and issues binders, certificates, endorsements, and verifies accuracy.
• Assists clients in submitting claims and follows up on claims status.

Job description

Commercial Insurance Customer Service Representative/Account Manager to handle a book of existing clients as well as assisting in selling and servicing products to new clients.

Responsibilities

• Assists producers in identifying exposures to loss and recommend appropriate coverage to new and existing customers
• Responds to customer inquiries, analyzes complaints and recommends solutions
• Communicates changes or adjustments in policies to clients
• Prepares applications and submits them to carriers for quotes on new and renewal business
• Orders and issues binders, certificates, endorsements and other related items, and verifies their accuracy before forwarding to clients and/or producers
• Assists clients in submitting first reports of claims and follows up on claims status as needed