Commercial Lines Client Manager

Jonus Group; Emmaus (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

The Jonus Group is seeking a Commercial Lines Client Manager to serve as the primary contact for a portfolio of commercial clients. You will nurture relationships, ensure coverage aligns with client goals, and collaborate with underwriting, servicing, and sales teams to deliver seamless experiences.

Ideal candidates have 3–5 years in commercial insurance account management, strong communication and negotiation skills, and proficiency with insurance software and MS Office.

Qualifications

• 3–5 years in commercial insurance account management or similar role.
• Strong customer service orientation with a client-first mindset.
• Excellent communication and negotiation skills; ability to solve problems and manage multiple clients.

Responsibilities

• Act as the key account manager for a portfolio of commercial clients, providing tailored solutions.
• Develop and maintain long-term relationships, understanding business goals and challenges.
• Manage onboarding, renewals, reviews, and claims support for clients.
• Collaborate with underwriting, servicing, and sales to ensure seamless experiences.
• Review client accounts to identify gaps and suggest additional products.

Skills

Account management

Customer service

Communication

Negotiation

Problem-solving

Organization

Insurance software

Microsoft Office

Education

Bachelor's degree in Business Administration / Risk Management

Tools

Insurance software

Microsoft Office Suite

Job description

Commercial Lines Client Manager

Job Summary

Seeking a passionate, detail-oriented, and client-focused Commercial Lines Client Manager to join a dynamic team. This role serves as the primary point of contact for managing and nurturing relationships with commercial clients, ensuring their insurance needs are accurately addressed. The position plays a pivotal role in identifying opportunities, delivering superior customer service, and collaborating with internal teams to meet and exceed client expectations. Ideal for individuals who thrive in a fast-paced, team-centered environment while maintaining a proactive client-first attitude.

Responsibilities

• Act as the key account manager for a portfolio of commercial clients, providing tailored solutions to meet their insurance needs.
• Develop and maintain strong, long‑term relationships with clients, understanding their business goals and challenges.
• Manage the complete client lifecycle, including onboarding, policy renewals, coverage reviews, and claims support.
• Collaborate with internal underwriting, account servicing, and sales teams to ensure seamless client experiences.
• Review and analyze client accounts to identify gaps, ensure coverage accuracy, and recommend additional products or services as needed.
• Address and resolve client concerns proactively while anticipating future needs to mitigate risks.
• Stay current with industry changes, regulatory updates, and market trends to provide professional advice.
• Assist in the preparation of proposals, presentations, and reports for clients and senior management.

Qualifications/Requirements

Required Skills and Experience:

• Proven experience as an Account Manager or in a similar role within Commercial Insurance or Risk Management (minimum 3-5 years preferred).
• Strong understanding of commercial lines products, coverage options, and regulatory compliance.
• Exceptional customer service abilities with a strong commitment to client satisfaction.
• Excellent communication, negotiation, and problem‑solving skills.
• Strong organizational skills with the ability to manage multiple clients and projects efficiently.
• Proficiency in insurance management software and tools, as well as Microsoft Office Suite (Word, Excel, PowerPoint).

Desired Attributes

• Team‑oriented mindset with a willingness to mentor and support colleagues.
• Analytical thinking and attention to detail for reviewing documents and providing customized client solutions.

Education and Certification

• Bachelor’s degree in Business Administration, Risk Management, or a related field (or equivalent work experience).
• Relevant insurance certifications such as CIC, CPCU, or CRM are highly desired.

Compensation and Benefits

• Opportunities for career growth and professional development.
• Competitive compensation and benefits package.
• A supportive work environment that prioritizes work‑life balance and employee well‑being.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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