Sr. Commercial Lines Account Manager

Jonus Group; Olathe (KS); On-site; USD 70,000 - 110,000; Full time

Job summary

Jonus Group seeks a Senior Commercial Lines Account Manager to manage a dynamic portfolio of commercial accounts. You will serve as trusted advisor to clients, ensuring policies are current and tailored to client needs, while collaborating with producers, underwriters, and carriers.

Ideal candidates bring 5+ years in commercial insurance, strong customer service, and proficient use of insurance management software and MS Office.

Responsibilities

Job description

Job Title: Senior Commercial Lines Account Manager

Job Summary

Seeking a highly motivated, detail-oriented, and experienced Senior Commercial Lines Account Manager to join a dynamic team. In this role, the selected candidate will serve as a trusted advisor to commercial clients, managing a diverse portfolio of accounts while offering comprehensive solutions to meet their business insurance needs. The ideal candidate is a proactive communicator with excellent organizational skills, a collaborative mindset, and a commitment to providing outstanding service. This position is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about building strong client relationships.

Responsibilities

• Account Management: Manage and maintain a portfolio of commercial accounts, ensuring all policies are current, accurate, and tailored to the client’s needs.
• Client Relationships: Develop and nurture long-term relationships with clients by serving as their primary point of contact for insurance-related inquiries and support.
• Policy Processing: Oversee the renewal process, policy changes, endorsements, audits, and claims management to ensure client satisfaction.
• Problem Solving: Analyze complex coverage issues and recommend customized insurance solutions to meet specific needs of commercial clients.
• Sales Support: Collaborate with producers, underwriters, and carriers to strategize on new business opportunities and present proposals to prospective clients.
• Compliance: Stay updated with insurance industry regulations and ensure all activities comply with applicable standards and guidelines.
• Team Collaboration: Partner with internal teams to ensure seamless execution of account servicing and retention efforts.

Qualifications/Requirements

Minimum Qualifications:

• Bachelor’s degree in Business, Finance, Insurance, or related field, or equivalent work experience.
• Licensed in Property and Casualty insurance (state-specific licensing required, or ability to obtain within a specified timeframe).
• Experience: Minimum of 5 years in a commercial insurance account management role or closely related field.
• Strong knowledge of commercial lines coverages, policy forms, and risk management practices.
• Excellent customer service and interpersonal communication skills with the ability to cultivate and maintain client relationships effectively.
• Proficiency in insurance management software systems and Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications:

• Industry designations such as CIC, CPCU, or ARM are highly desirable.
• Ability to multitask, prioritize, and exhibit high attention to detail in a fast-paced environment.
• Demonstrated expertise in conflict resolution and issue escalation.
• Strong analytical and critical thinking skills, with the ability to work independently under minimal supervision.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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