Commercial Lines Account Manager

CHOICE FINANCIAL GROUP LLC; Madison (CT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Choice Financial Group LLC is seeking a Commercial Lines Account Manager to oversee a portfolio of commercial clients, ensuring programs are structured, priced, and serviced to protect and grow accounts. You will manage client relations, provide technical insurance expertise, and support operations to deliver exceptional service.

Responsibilities include client contact, coverage analysis, renewals, and carrier relations, with a focus on retention and growth in a collaborative team environment.

Qualifications

• Active Property & Casualty insurance license.
• Experience in commercial property and casualty account management.
• Strong knowledge of commercial lines coverages, including General Liability, Property, Auto, Workers' Compensation, Umbrella, and Cyber.
• Excellent communication, organizational, problem-solving, and multitasking skills.

Responsibilities

• Serve as the primary contact for commercial clients, addressing coverage questions, service requests, and policy inquiries.
• Prepare, process, and review new business, renewals, endorsements, certificates, and cancellations; analyze exposures.
• Develop renewal strategies based on client needs, market conditions, and carrier appetite; negotiate terms and present proposals.
• Maintain accurate client records and ensure compliance; collaborate with producers, account executives, and service teams.

Skills

Client relationship management

Sales & negotiation

Attention to detail

Multitasking

Communication skills

Problem-solving

Team collaboration

Adaptability

Education

CIC

CISR

CRM

ARM

Job description

The Commercial Lines Account Manager manages aportfolio of commercial clients, ensuring their insurance programs areappropriately structured, competitively priced, and proactively serviced. Thisrole combines client relationship management, technical insurance expertise,and operational support to deliver an exceptional client experience whilesupporting account retention and growth.

Primary Responsibilities & Essential Functions

Client Service & Account Management

• Serveas the primary point of contact for commercial clients, addressingcoverage questions, service requests, and policy inquiries.
• Conductaccount reviews to identify coverage gaps, emerging risks, andopportunities for improvement.
• Buildand maintain strong client relationships through proactive communicationand responsive service.

Policy Administration & Coverage Analysis

• Prepare,process, and review new business, renewals, endorsements, certificates,and cancellations.
• Analyzeclient exposures and recommend appropriate coverage solutions.
• Ensurepolicy accuracy and compliance with agency and carrier guidelines.

Renewals, Marketing & Carrier Relations

• Developrenewal strategies based on client needs, market conditions, and carrierappetite.
• Marketaccounts, negotiate terms with carriers, and present coverage proposals toclients.
• Partnerwith producers to support client retention and account growth.

Documentation, Compliance & Team Support

• Maintainaccurate client records within the agency management system.
• Ensurecompliance with regulatory, agency, and carrier requirements.
• Trackpolicy activity, deadlines, and outstanding items to ensure timelycompletion.
• Collaboratewith producers, account executives, and service teams to deliver seamlessclient service.
• Supportclient onboarding, account transitions, and agency initiatives.

Qualifications

Required

• Active Property & Casualty insurance license.
• Experiencein commercial property and casualty insurance account management.
• Strongknowledge of commercial lines coverages, including General Liability,Property, Auto, Workers' Compensation, Umbrella, and Cyber.
• Excellentcommunication, organizational, problem-solving, and multitasking skills.

Preferred

• Professionaldesignations such as CIC, CISR, CRM, or ARM.
• Experiencewith mid-market or large commercial accounts.

Core Competencies

• Clientfocus
• Attentionto detail
• Analyticalthinking
• Negotiationand carrier relationship management
• Timemanagement
• Teamcollaboration
• Adaptability

Benefits

• Employee health, dental, vision
• 401(k) retirement plan
• Employer-paid group life insurance
• Paid time off
• Paid holidays
• Paid bereavement leave
• Gym reimbursement
• Employee referral bonus program
• Professional growth within a respected insurance agency

Working Conditions

In-office work is preferred; hybrid work may be availablefollowing successful onboarding and demonstration of core competencies.

This position operates in a professional office environmentand routinely uses standard office equipment. Occasional movement throughoutthe office may be required to access files and equipment.