Senior Commercial Lines Account Manager

Prevail Recruiting; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Professional development support

Job summary

A well-established insurance agency in Cleveland is seeking a Senior Commercial Lines Account Manager. This role requires strong client relationship management, risk assessment, and account servicing skills. The ideal candidate will have 5–7 years of experience in commercial lines, a Property & Casualty insurance license, and a keen understanding of commercial insurance. The agency offers a competitive salary, performance-based incentives, and opportunities for professional development in a collaborative work environment.

Qualifications

• 5–7 years of experience in commercial lines account management.
• In-depth knowledge of commercial insurance coverages and risk management practices.
• Proven track record of managing client relationships.

Responsibilities

• Build and maintain strong, long-term relationships with commercial clients.
• Manage all aspects of client accounts, including renewals and endorsements.
• Analyze clients' business operations to recommend tailored insurance solutions.
• Proactively coordinate renewals and negotiate terms.
• Support clients through the claims process ensuring timely resolution.
• Collaborate with insurance carriers and other partners.
• Provide mentorship and guidance to junior account managers.
• Ensure compliance with industry regulations and client confidentiality.

Skills

Client Relationship Management

Risk Analysis

Negotiation Skills

Communication Skills

Time Management

Education

Property & Casualty Insurance License

Professional designations such as CIC, CPCU, ARM, or CRIS

Tools

Agency Management Systems (e.g., Applied Epic, AMS360)

Job description

We are a well-established agency with a long history of serving clients across the country. Licensed nationwide, we provide risk management, insurance, bonding, employee benefits, and financial solutions. Our client base spans a wide range of industries, from manufacturing and contracting to distribution, transportation, and beyond. Built on a foundation of personal service and multi-generational expertise, we are committed to delivering results that exceed industry standards. With a comprehensive approach, we help ensure seamless coverage, quicker response times, and consistent dedication to every client—whether an individual or a large-scale business. Partner with us to protect what matters most and secure your future.

Position Overview

We are seeking an experienced and highly motivated Senior Commercial Lines Account Manager to join our team. This role is ideal for a seasoned insurance professional who excels in client relationship management, risk assessment, and account servicing. The Senior Account Manager will serve as the primary point of contact for mid- to large-sized commercial clients, providing expert guidance on coverage options, policy renewals, claims, and risk management strategies.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with commercial clients by providing responsive, professional, and consultative service.
• Account Servicing: Manage all aspects of client accounts, including new business processing, renewals, endorsements, cancellations, audits, and coverage reviews.
• Risk Analysis & Coverage Recommendations: Analyze clients’ business operations and exposures to recommend tailored insurance solutions that align with their risk management needs.
• Renewal Management: Proactively coordinate renewals, negotiate terms with carriers, and present comprehensive proposals to clients.
• Claims Advocacy: Support clients through the claims process by serving as a liaison between the insured and carriers, ensuring timely resolution and effective communication.
• Carrier & Vendor Relations: Collaborate with insurance carriers, underwriters, and other partners to secure favorable terms and maintain strong market relationships.
• Team Leadership: Provide mentorship, training, and guidance to junior account managers and account executives, supporting overall team growth and development.
• Compliance & Documentation: Ensure all activities adhere to industry regulations, agency policies, and client confidentiality standards.

Qualifications

• Minimum 5–7 years of experience in commercial lines account management, with a strong background in handling complex accounts.
• Property & Casualty insurance license required.
• In-depth knowledge of commercial insurance coverages, markets, and risk management practices.
• Proven track record of successfully managing client relationships and retaining business.
• Strong negotiation, communication, and presentation skills.
• Ability to prioritize, multitask, and manage high-volume workloads with attention to detail.
• Experience with agency management systems (e.g., Applied Epic, AMS360, or similar).
• Professional designations such as CIC, CPCU, ARM, or CRIS are highly desirable.

What We Offer

• Competitive salary and performance-based incentives.
• Professional development support, including continuing education and designation programs.
• A collaborative, supportive, and growth-oriented work environment.