Commercial Lines Account Manager — Remote Options

Insurance Office of America; Lake Charles (LA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonus

Company-paid health insurance

401K with employer match

Paid holidays and time off

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines who will manage an assigned book of business, ensure retention, and support new business. The role involves coordinating day-to-day administrative tasks, resolving complex issues, and maintaining service excellence across policy management, billing, and renewals.

The ideal candidate has 3+ years in account management or 5+ years in insurance, with active licensing; CIC is preferred.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Skills

Account management

Customer service

MS Office

Problem solving

Education

High School Diploma or equivalent

CIC or equivalent (preferred)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines who will manage an assigned book of business, ensure retention, and support new business. The role involves coordinating day-to-day administrative tasks, resolving complex issues, and maintaining service excellence across policy management, billing, and renewals.

The ideal candidate has 3+ years in account management or 5+ years in insurance, with active licensing; CIC is preferred.