Remote Commercial Lines Account Manager - ET/CT

Insurance Office of America; Springdale (AR); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines. The role involves managing an assigned book of business, driving client retention, and supporting new business.

You will coordinate daily administrative tasks, resolve complex issues, and ensure accurate policy administration and billing. Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license, and strong communication skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designation (CIC or equivalent) preferred

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity/suspense for timely completion.
• Maintain frequent, transparent communication with the account team.
• Deliver excellent service, anticipate needs, and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage

Client needs analysis

MS Office

Communication

Education

High School Diploma (or equivalent)

Active P&C license

CIC or equivalent (preferred)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines. The role involves managing an assigned book of business, driving client retention, and supporting new business.

You will coordinate daily administrative tasks, resolve complex issues, and ensure accurate policy administration and billing. Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license, and strong communication skills.