Commercial Lines Account Manager

ISU-Great Northern Insurance Agency; Sterling Heights (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

ISU-Great Northern Insurance Agency in Michigan seeks a Commercial Lines Account Manager to service a dynamic book of business in Sterling Heights. You will handle policy changes, renewals, endorsements, and carrier communications to secure quotes and coverage.

The role emphasizes accurate records, strong client relationships, and timely guidance on coverage options, with collaboration across teams to support producers in retention and growth.

Qualifications

• Commercial lines knowledge including BOP, GL, and related products.
• Strong client portfolio management and renewals tracking.
• Excellent communication and relationship-building with clients and carriers.
• Ability to explain coverage options clearly.
• Familiarity with group benefits is a plus.

Responsibilities

• Manage and service a book of commercial insurance clients.
• Handle policy changes, renewals, and endorsements.
• Prepare proposals and coordinate with carriers for quotes.
• Respond promptly to inquiries and assist with claims.
• Maintain accurate client records in the agency management system.
• Support producers in business development and retention.
• Collaborate with internal teams and external partners.

Skills

Commercial lines

Account management

Customer service

Insurance principles

Employee benefits

Agency software

Attention to detail

Communication skills

Education

Property & Casualty license

Tools

Agency management system

Job description

Company Description

ISU-Great Northern Insurance Agency of Michigan is an independent agency established in 2004 and located in Michigan, serving individuals and businesses with professional yet highly personal service. The agency represents over 20 A+ rated carriers, offering competitive pricing, broad product choices, and tailored risk management solutions. Licensed and knowledgeable agents provide a wide spectrum of coverages, including personal, commercial, life, health, and specialty lines to match each client’s unique needs. The agency’s mission is to inform, advise, and partner with clients on insurance decisions that significantly affect their lives, supported by customized programs, risk mitigation tools, and regular policy reviews. ISU-Great Northern Insurance Agency is committed to long-term relationships built on responsiveness, trust, and comprehensive insurance solutions.

Role Description

The Commercial Lines Account Manager is a full-time, on-site role based in Sterling Heights, MI, responsible for managing and servicing a book of commercial insurance clients. Day-to-day responsibilities include handling policy changes, renewals, and endorsements; preparing proposals; and coordinating with carriers to obtain quotes and resolve coverage or billing questions. The role involves responding promptly to client inquiries, providing guidance on commercial lines coverage options, and assisting with claims by gathering information and communicating with carriers. The Account Manager will maintain accurate client records in the agency management system, perform coverage reviews, and support producers in business development and retention activities. This position requires consistent collaboration with internal team members and external partners to deliver timely, accurate, and client-focused service.

Qualifications

• Demonstrated expertise in commercial lines coverage, including understanding of business owners packages, commercial property, general liability, and related products.
• Strong account management skills, including managing a client portfolio, tracking renewals, and maintaining accurate and organized documentation.
• Proven customer service abilities, with a focus on responsiveness, clear communication, and building long-term client relationships.
• Knowledge of insurance principles and practices, with the ability to explain coverage options and requirements in accessible terms.
• Familiarity with employee benefits concepts and coordination with group life and health plans is beneficial.
• Proficiency with agency management systems, office productivity software, and general computer skills.
• Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills and the ability to work collaboratively with colleagues, carriers, and clients.
• Relevant state property and casualty insurance license (or ability to obtain within a specified timeframe).
• Prior experience in an insurance agency or commercial lines role is preferred.