Senior Commercial Lines Account Manager

Collins & Associates Corporation; Grand Rapids (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health plans

401(k) with match

Paid time off

Possible relocation assistance

Job summary

A leading national insurance agency seeks a Commercial Lines Senior Account Manager in Grand Rapids, MI. The role involves managing client relationships, advising on coverage, and ensuring high client satisfaction. Candidates should have extensive experience in commercial accounts and strong communication skills.

Qualifications

• At least 10 years of experience managing large commercial accounts.
• Hold an MI Property and Casualty license.
• Proficient in Microsoft Office, especially Word and Excel.

Responsibilities

• Manage complex insurance portfolios and client interactions.
• Prepare proposals and conduct coverage analyses.
• Expand accounts by cross-selling and obtaining new lines of business.

Skills

Client Management

Communication

Problem Solving

Multitasking

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Job description

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Direct message the job poster from Collins & Associates Corporation

Collins and Associates Corporation is an established and growing national insurance agency with locations in Grand Rapids, Kingsley, Harbor Springs, and Indian River, Michigan. We are innovators in commercial and personal insurance, specialty insurance, and risk management programs. Our company aims to be a source of ideas, knowledge, and imagination that brings real value and proactively protects our clients and their families.

Job Overview:

A successful Commercial Lines Senior Account Manager is a proactive, experienced professional skilled in client interactions and managing complex insurance portfolios. Responsibilities include client visits, handling meetings independently, advising on coverage and exposures, preparing proposals, conducting coverage analyses, implementing placement strategies, and maintaining service schedules. The role requires strong communication skills, professional development, and team leadership to drive client satisfaction and business growth.

Responsibilities:

1. Participate in client visits with Producers, handling meetings independently when needed.
2. Consult and educate clients about coverage details, documenting interactions appropriately.
3. Expand accounts by cross-selling and obtaining new lines of business.
4. Maintain proactive service schedules to meet renewal and new business timelines.
5. Prepare proposals and summaries for client reviews.
6. Follow up with clients on renewals and new business, coordinating with Producers.
7. Manage marketing efforts for your book of business, developing placement strategies with carrier partners.
8. Handle challenging coverage issues and market placements effectively.
9. Conduct coverage and pricing analyses, comparing costs and exposures annually.
10. Manage client concerns and foster positive relationships.
11. Develop and maintain relationships with carrier partners to meet client needs.
12. Prioritize and manage workflow efficiently within the team.
13. Ensure adherence to operational procedures and industry regulations.
14. Engage in ongoing professional education and industry trend analysis.
15. Participate in internal meetings and support team training and development.
16. Proactively review accounts with Producers and represent the agency at carrier events.
17. Build and maintain external relationships with clients and carriers.
18. Organize and prioritize responsibilities, and identify solutions for complex coverage issues.
19. Review and analyze insurance policies for accuracy.

Minimum Qualifications:

• Hold an MI Property and Casualty license.
• At least 10 years of experience managing large commercial accounts.
• Bachelor’s Degree or equivalent combination of education and experience.
• Proficient in Microsoft Office, especially Word and Excel.

Preferred Skills:

• Ability to work independently and collaboratively.
• Flexible with work hours, including additional time when necessary.
• Multitasking skills and self-motivation.
• Positive attitude, enthusiasm, and adaptability.
• Calm under pressure, proactive, precise, and thorough.
• Strong problem-solving skills, with the ability to analyze options and implement solutions.
• Location in Grand Rapids, MI, with in-person work required.
• Work hours: 8:00 am to 5:00 pm Monday-Thursday, 8:00 am to 4:30 pm Friday (with early close on Fridays from Memorial Day to Labor Day).
• Reporting to the Chief of Planning and Operations.

Salary and Benefits:

Competitive salary and benefits package including health plans, life insurance, FSA, disability, 401(k) with match, cell reimbursement, educational expenses, paid time off, holidays, possible relocation assistance, and more.