Commercial Lines Account Manager

Knight Insurance Group; Toledo (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Knight Insurance Group in Toledo, OH, is seeking a Commercial Lines Account Manager for a full-time hybrid role based in the Toledo metropolitan area with some work-from-home flexibility. You will manage a portfolio of commercial clients, handling renewals, endorsements, and coverage reviews.

Daily tasks include responding to client inquiries, preparing proposals, coordinating with carriers, and maintaining accurate records in agency systems.

Qualifications

• Experience in commercial lines account management.
• P&C license required or in place.
• Strong written and verbal communication skills.
• Proficient with agency management systems and MS Office.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Manage a portfolio of commercial lines clients including renewals, endorsements, and coverage reviews.
• Respond to client inquiries and provide proactive service.
• Coordinate with carriers and support producers in placing and maintaining coverage.
• Prepare proposals and gather underwriting information.
• Identify opportunities for expanded coverages and enhanced risk management.

Skills

Account Management

Customer Service

Commercial Insurance

Policy Servicing

Renewals

Documentation

Communication

Teamwork

P&C License

Tools

Agency Management Systems

Microsoft Office

Job description

Company Description

Knight Insurance Group is an employee-owned agency that provides tailored insurance, employee benefits, bonds, and risk management solutions for individuals and businesses. With a history dating back to 1859, the company offers stability, deep market expertise, and the ability to handle complex insurance needs across diverse industries. A team of licensed professionals is committed to delivering exceptional service, integrity, and client-focused protection. Team members benefit from ownership opportunities, recognition, competitive compensation and benefits, community involvement, and a collaborative, supportive environment.

Role Description

The Commercial Lines Account Manager is a full-time, hybrid role based in the Toledo, Ohio Metropolitan Area, with some flexibility for work from home. This role is responsible for managing a portfolio of commercial lines clients, including handling policy renewals, endorsements, and coverage reviews. The Account Manager will respond to client inquiries, provide proactive service, coordinate with carriers, and support producers in placing and maintaining coverage. Daily activities include preparing proposals, gathering underwriting information, processing changes, and ensuring accurate documentation in agency systems. The role also involves identifying opportunities for improved coverage, additional lines of business, and enhanced risk management solutions, while contributing to a collaborative team environment.

Qualifications

• Ability to manage commercial insurance accounts, including policy servicing, renewals, and client relationship management (Account Management, Customer Service).
• Strong understanding of commercial lines insurance products and coverage forms, with the ability to explain options clearly to clients (Commercial Lines Coverage, Insurance).
• Familiarity with employee benefits offerings and the ability to coordinate benefits-related inquiries and coverage details (Employee Benefits).
• Proficient in using agency management systems, Microsoft Office or similar tools, and maintaining accurate records and documentation.
• Excellent written and verbal communication skills, strong attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
• Demonstrated commitment to client service, integrity, teamwork, and continuous learning in the insurance field.
• Prior experience in a commercial lines account management or similar insurance role and Property & Casualty license.