Commercial Lines Account Manager

Lowe-Tillson Insurance & Associates; Baltimore (MD); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health

Vision

Health Savings Account

Paid Time Off (PTO)

Paid Sick Time

Paid Holidays

Paid Vacations

401(k)

Monthly Company Contribution

Job summary

Lowe-Tillson Insurance & Associates in Baltimore, Maryland is seeking a full-time Commercial Lines Account Manager. This role involves managing a book of business, reviewing client policies, and ensuring outstanding customer service.

The ideal candidate will have a positive attitude, Commercial Lines insurance experience, and the ability to foster strong client relationships. The position offers a supportive culture, training, and a hybrid work schedule after the initial training period.

Qualifications

• Must have a minimum of 2 years of Account Manager experience in Commercial Lines.
• Familiarity with companies’ portal systems.
• License: Property & Casualty (MD).

Responsibilities

• Manage a $500,000-$750,000 book of business.
• Review renewals and evaluate coverage adequacy.
• Quote new business and present coverage options.
• Support clients with claims reporting and follow-ups.
• Process endorsements and handle policy changes.
• Build strong client relationships with exceptional service.

Skills

Customer Service

Positive Attitude

Commercial Lines Insurance Experience

Management System Skills

Education

High School Diploma (or Equivalent)

Bachelor’s Degree

Tools

AMS360

Job description

Celebrating over 50 years of business, Lowe-Tillson Insurance & Associates, Inc is a small, family-owned, independent agency that cares for our employees and understands the importance of work life balance. The average tenure for our employees is greater than 10 years. We are proud of our wonderful company culture and the way we work together as a team in all aspects of our business.

What We Are Seeking

We are seeking a full-time Commercial Lines Account Manager who has great customer service skills, a positive attitude, thinks outside the box, and strives to become a trusted source for our clients. Customer Service is very important to our agency as we have built a strong reputation in our area. For this newly created role, the ideal candidate will be self-motivated, have Commercial Lines insurance experience, understand companies’ portal systems and have management system skills.

Job Responsibilities

• Manage a $500,000-$750,000 book of business by reviewing client policies, tracking renewal cycles, and identifying coverage needs to provide proactive service.
• Review renewals, evaluate coverage adequacy, and recommend policy adjustments to ensure optimal protection.
• Quote new business by gathering client information, obtaining carrier quotes, and presenting competitive coverage options.
• Support clients with claims reporting, follow-ups and carrier communication.
• Process endorsements by handling policy changes, submitting requests, and confirming updates with clients.
• Build strong client relationships by delivering exceptional, responsive service via phone and email.
• High School Diploma (or Equivalent)
• License: Property & Casualty (MD)
• Minimum of 2 years of Account Manager experience in Commercial Lines with an independent insurance agency

Preferred Skills

• Bachelor’s Degree; Some College; No Degree
• Management System: AMS360 – willing to train
• Health
• Vision
• Health Savings Account
• Paid Time Off (PTO)
• Paid Sick Time
• Paid Holidays
• Paid Vacations
• 401(k)
• Monthly Company Contribution (for additional coverage)
• Great Team Culture
• Hybrid schedule – after first 90 days of training