Commercial Lines Account Associate — Remote & Growth Path

Insurance Office Of America, Inc.; Union City (CA); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salaries and bonuspot

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Job summary

Insurance Office of America, Inc. seeks an Account Manager Associate - Commercial Lines in California.

This remote-friendly role supports IOA - Los Angeles with a generalist book focus and delivers administrative and customer service support to the account team and producers to ensure accurate coverage and timely service. The ideal candidate holds an active P&C license, can work Pacific Time hours, and has a track record in account management or insurance.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active P&C license required.
• CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.

Responsibilities

• Maintain technical competence and industry expertise.
• Assist in directing day-to-day activities and workflow of team support staff.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, and prepare submissions.
• Review contracts to ensure proper coverages are included.
• Monitor delinquent accounts and assist in collections.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of tasks and proactive communication with the account team.
• Demonstrate integrity and leadership in line with IOA values.

Skills

Account management

Customer service

MS Office

Education

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America, Inc. seeks an Account Manager Associate - Commercial Lines in California.

This remote-friendly role supports IOA - Los Angeles with a generalist book focus and delivers administrative and customer service support to the account team and producers to ensure accurate coverage and timely service. The ideal candidate holds an active P&C license, can work Pacific Time hours, and has a track record in account management or insurance.