Commercial Insurance CSR (Bilingual Spanish/Licensed)

Farmers Insurance Group; Elgin (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Monthly Base Salary + Commission + 2.0

Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Health Insurance

Retirement Plan

Life Insurance

Dental Insurance

Vision Insurance

Hands on Training

Job summary

Farmers Insurance - Chantal Ortiz Meza Agency in Elgin, IL is seeking an experienced Commercial Insurance Customer Service Representative to join the team. You will manage an established commercial book, handle endorsements, certificates, policy changes, renewals, and client requests.

We value bilingual English/Spanish professionals who can deliver exceptional service to business clients, maintain organized records, and build trusted relationships with carriers and underwriters.

Qualifications

• Bilingual English and Spanish required.
• Minimum 1 year of commercial insurance experience.
• Active Property and Casualty License or ability to obtain quickly.
• Tech-savvy with good typing and new system adoption.
• Professional phone and email etiquette.
• Strong communication and interpersonal skills.

Responsibilities

• Service an established commercial insurance book.
• Handle endorsements, certificates, policy changes, renewals, and client requests.
• Communicate with commercial clients, carriers, and underwriters.
• Maintain accurate account records and follow up on outstanding items.
• Provide exceptional service and build strong client relationships.

Skills

Bilingual English/Spanish

Commercial insurance experience

Strong typing skills

Phone and email etiquette

Team player

Client relationship building

Job description

Job Description

P/C Licenses required

Must be fluent in Spanish

Build A Career with Farmers!

The Farmers Insurance - Chantal Ortiz Meza Agency in Elgin, IL is looking for an experienced Commercial Insurance Customer Service Representative (CSR) to join the team!

We have a large and established commercial insurance book of business and are looking for someone who can help provide exceptional service to our existing commercial clients while keeping accounts organized, current, and well-supported! This is an excellent opportunity for a commercial insurance professional who enjoys working directly with business owners, managing accounts, and becoming a trusted resource for clients.

Benefits

• Monthly Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Work from Hom
• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities
• Health Insurance
• Retirement Plan
• Life Insurance
• Dental Insurance
• Hands on Training
• Vision Insurance
• Paid Time Off (PTO)
• Work from Home
• Flexible Schedule
• Mon-Fri Schedule
• Career Growth Opportunities
• Health Insurance
• Retirement Plan
• Life Insurance
• Dental Insurance
• Hands on Training
• Vision Insurance

Responsibilities

• Service an established commercial insurance book
• Handle endorsements, certificates, policy changes, renewals, and client requests
• Communicate with commercial clients, carriers, and underwriters
• Maintain accurate account records and follow up on outstanding items
• Provide exceptional service and build strong client relationships

Requirements

• Bilingual (English and Spanish) is required.
• Minimum 1 year of prior commercial insurance experience required.
• Active Property and Casualty License (or ability to obtain quickly).
• Tech-savvy with strong typing skills and ability to master new systems.
• Professional phone and email etiquette.
• Career-focused mindset with a sense of urgency and drive to succeed.
• Excellent communication and interpersonal relationship skills.
• Positive attitude and ability to work well within a team environment.