Commercial Inside Sales Representative

TRANSPORTATION GROUP MANAGEMENT LLC; Cleveland (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

TRANSPORTATION GROUP MANAGEMENT LLC is hiring an Inside Commercial Sales Representative to generate new business in the commercial truck industry. You will conduct outbound calls, follow up leads, and build quotes while coordinating with sales, parts, and service teams to improve uptime and efficiency.

We seek a recent graduate with strong communication skills, capable of managing multiple priorities, and comfortable working with CRM and MS Office tools to drive revenue growth.

Qualifications

• Recent college graduate preferred in Business, Marketing, Sales, or Communications.
• Excellent verbal and written communication skills.
• Strong phone communication and ability to build relationships with customers.
• Motivated, goal-oriented, and capable of managing multiple leads.

Responsibilities

• Conduct outbound calls and outreach campaigns to generate new commercial accounts.
• Qualify prospects, uncover needs, and propose solutions aligned with customer requirements.
• Build proposals and quotes, coordinating with sales, parts, and service leaders.
• Maintain CRM records, track opportunities, and monitor activity and metrics.
• Follow up with inbound leads and ensure timely, accurate information and support.
• Collaborate with fleet managers and internal teams to support accounts and renewals.

Skills

Phone communication

CRM proficiency

Microsoft Office

Lead generation

Communication skills

Time management

Problem solving

Teamwork

Education

Bachelor's degree in Business/Marketing/Sales/Communications

Tools

CRM

Microsoft Office

Job description

Are you a recent graduate looking to launch your career in sales? We’re hiring an Inside Commercial Sales Representative to join our team. In this role, you’ll work alongside our sales team to identify and generate new business opportunities within the commercial truck industry while building valuable sales experience and developing your professional skills.Position Summary:The Commercial Inside Sales Representative is responsible for generating new business and expanding existing commercial accounts through outbound calling, lead follow-up, relationship building, quoting, and coordination with the sales, parts, service departments, FVS and Fleet One.This role focuses on selling commercial vehicles, parts, service labor, preventative maintenance programs, mobile service solutions, FVS Upfits, and Fleet One Services to businesses and fleet customers.Post-service follow-up calls to improve the customer experience and provide real time feedback to departments. (Parts and Service Customers)Success in this position requires strong phone communication, follow-up discipline, active pipeline management, and the ability to understand commercial customer needs and recommend customized solutions that improve uptime and operational efficiency.Key ResponsibilitiesSales & Business DevelopmentConduct outbound calls, prospecting campaigns, and follow-up to generate new commercial accountsIdentify opportunities to sell commercial vehicles, parts programs, service work, mobile service offerings, FVS Up-fits, and Fleet One offeringsMaintain a consistent and structured weekly call cadence to build and grow relationships with decisionmakersQualifying prospects, uncover needs, and recommend solutions aligned with customer operating requirementsManage inbound leads and respond quickly with accurate information, quotes, and supportBuild proposals and quotes for commercial customers, coordinating with sales, parts, and service leadersAccount Management & Customer SupportProspect to introduce all Valley offerings across all rooftops, improve market awareness, customer retention, and revenue growth.Provide lead generation in partnership with all Valley offeringsPromote preventative maintenance programs, fleet service scheduling, and mobile service dispatch capabilityTrack open quotes, open RO status, and upcoming needs to proactively support accounts.Conduct post-service follow-up calls to ensure satisfaction and capture additional opportunities to improve the customer experience.Internal CollaborationWork closely with outside commercial sales reps (Vehicles & Parts) , fleet managers, service departments & advisors, FVS and Fleet One to coordinate account strategySupport service department scheduling for fleet customers by securing authorizations and repair approvalsCommunicate customer requirements and feedback to internal leadership for continuous improvementPipeline & ReportingMaintain/develop accurate CRM records of activity, opportunities, and customer communicationsTrack weekly call volume, appointments, quotes, dose ratios, and revenue resultsParticipate in weekly commercial team meetings and performance reviewsKey Performance Indicators (KPIs)Outbound calls and scheduled appointments per weekQuote-to-close conversion rateTotal commercial revenue growth across vehicles, parts, service, mobile service, FVS, and Fleet OneCustomer retention and repeat business ratePM program growth and mobile service utilizationCall follow-up compliance and CRM accuracyRecent college graduate with a degree in Business, Marketing, Sales, Communications, or a related field preferredStrong interest in building a career in sales and developing customer relationshipsExcellent verbal and written communication skillsConfident, personable, and comfortable speaking with customers and prospective clientsMotivated, goal-oriented, and driven to achieve resultsStrong organizational and time-management skills with the ability to manage multiple leads and prioritiesComfortable making outbound calls, generating leads, and initiating conversations with prospective customersStrong problem-solving skills and a willingness to learnAbility to work independently while contributing effectively to a teamProficiency with Microsoft Office and the ability to learn CRM and sales technologyPrevious sales, customer service, internship, or related experience is a plus, but not required