Inside Sales Representive

Qualified Staffing; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement plan

Vacation/holiday pay

Job summary

Qualified Staffing is seeking an experienced Inside Sales Representative for a client in the commercial truck equipment and upfitting industry. You will generate new business opportunities, manage inbound and outbound leads, qualify prospective customers, and schedule appointments for the outside sales team.

The ideal candidate is organized, proactive, results-driven, and comfortable communicating with commercial truck equipment buyers, including small business owners, fleet operators, and

Qualifications

• 3+ years of inside sales, business development, BDC, call center, or customer service experience.

Responsibilities

• Generate new business opportunities and manage inbound/outbound leads.
• Qualify prospective customers and determine needs, budget, and timeline.
• Schedule qualified appointments for outside sales representatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Provide excellent customer service and support throughout the sales process.

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

INSIDE SALES REPRESENTATIVE

Position Summary

Qualified Staffing is seeking an experienced, motivated, and customer-focused Inside Sales Representative for a client in the commercial truck equipment and upfitting industry.

This position is responsible for generating new business opportunities, managing inbound and outbound leads, qualifying prospective customers, and scheduling appointments for the outside sales team. The Inside Sales Representative will serve as an initial point of contact for prospective customers, helping identify their equipment needs while ensuring timely follow-up and accurate lead management.

The ideal candidate is organized, proactive, results-driven, and comfortable communicating with commercial truck equipment buyers, including small business owners, fleet operators, and municipalities.

Key Responsibilities

Lead Generation & Customer Engagement

• Respond promptly to inbound phone calls, emails, website inquiries, and digital leads related to commercial truck equipment and upfits.

• Conduct outbound calls to prospective customers, previous customers, and leads generated through marketing campaigns.

• Research and identify new business opportunities through customer databases, GovSpend, UCC filings, and other lead-generation resources.

• Utilize the RM system to identify inactive customers, previous prospects, and potential opportunities for reengagement.

• Qualify customer needs, including truck type, body requirements, intended application, usage, budget, and purchasing timeline.

• Maintain accurate and detailed records of all customer interactions and follow-up activities.

Appointment Setting & Sales Support

• Schedule qualified appointments for outside sales representatives.

• Confirm appointments and ensure customers have the necessary information before meeting with the sales team.

• Communicate customer requirements, expectations, and potential opportunities to sales representatives.

• Coordinate follow-up communications before and after customer appointments.

• Help move qualified opportunities through the sales process by maintaining consistent customer engagement.

Lead Management & Administrative Responsibilities

• Maintain organized, accurate, and up-to-date customer and prospect records in the RM system.

• Track lead sources, customer communications, follow-up activities, and appointment outcomes.

• Conduct customer satisfaction calls and post-sale follow-ups.

• Assist with reporting on lead generation, appointment setting, conversion rates, and other sales performance metrics.

• Identify opportunities to improve lead management processes and overall sales effectiveness.

Customer Service & Relationship Management

• Deliver professional, courteous, and responsive customer service.

• Answer general questions regarding truck bodies, equipment options, upfitting processes, and estimated lead times.

• Address customer questions and concerns, escalating more complex matters when appropriate.

• Build positive relationships with prospective and existing customers.

• Represent the company professionally and contribute to a positive customer experience.

Qualifications

Required

• High school diploma or equivalent.

• Minimum of 3 years of experience in inside sales, business development, BDC, call center, or customer service.

• Strong verbal and written communication skills, with a professional and confident phone presence.

• Demonstrated ability to manage multiple leads, priorities, and customer interactions.

• Experience using CRM systems and maintaining accurate customer records.

• Basic computer proficiency, including email, data entry, and Microsoft Office applications.

• Strong organizational skills, attention to detail, and consistent follow-through.

Preferred

• Experience in automotive, commercial truck equipment, fleet sales, or a related industry.

• Familiarity with truck bodies, commercial vehicle upfitting, or vocational truck applications.

• Experience with outbound prospecting, lead qualification, and appointment setting.

• Familiarity with GovSpend, UCC filings, or similar business development research tools.

• A sales-oriented mindset combined with a strong commitment to customer service.

Key Skills & Competencies

• Strong interpersonal and relationship-building skills.

• Excellent listening, questioning, and customer needs-assessment abilities.

• Confidence conducting outbound calls and engaging prospective customers.

• Effective time management and follow-up discipline.

• High attention to detail and accurate recordkeeping.

• Self-motivation, accountability, and a results-oriented approach.

• Ability to work independently while collaborating with outside sales representatives.

• Adaptability and professionalism in a fast-paced, goal-driven environment.

Why Work for Qualified Staffing?

• Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!

• We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay, and 401(k)! In fact, these are the same benefits we offer our corporate employees!