Commercial Implementation Intern — Process & Onboarding

Zipline; San Francisco (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Zipline is seeking a Project Manager for the Commercial Implementation team. This full-time internship in South San Francisco will focus on designing, optimizing, and maintaining workflows that enable seamless partner onboarding, integration, and ongoing operations.

You will align processes across product, engineering and customer success to deliver efficient, scalable experiences. The role requires strong analytical, communication, and organizational skills, plus willingness to travel 1–2 times

Qualifications

• Proven track record of aligning processes with business goals across product, engineering and customer success.
• Experience analyzing, mapping and reengineering workflows.
• Strong communication and stakeholder management to drive collaboration and alignment.
• Project management, operations or related experience in fast-paced environments.
• Strong organization to manage multiple initiatives and maintain process documentation.

Responsibilities

• Design, optimize, and maintain workflows enabling seamless partner onboarding and integration.
• Ensure efficiency, scalability and compliance aligned with team mission.
• Design, develop and implement internal business processes such as SOPs and feedback systems.
• Map existing processes to identify bottlenecks and improve flow.
• Collaborate with Product, Enterprise Systems, Customer Success, and Engineering to implement workflows.
• Monitor process performance, track metrics, and report outcomes.
• Document and maintain up-to-date process workflows, guidelines and SOPs.

Skills

Process mapping

Project management

Stakeholder management

Data analysis

Communication

Travel flexibility

Education

Pursuing Bachelor's degree or equivalent in operations/business

Job description

Zipline is seeking a Project Manager for the Commercial Implementation team. This full-time internship in South San Francisco will focus on designing, optimizing, and maintaining workflows that enable seamless partner onboarding, integration, and ongoing operations.

You will align processes across product, engineering and customer success to deliver efficient, scalable experiences. The role requires strong analytical, communication, and organizational skills, plus willingness to travel 1–2 times