Commercial Implementation Intern (Spring 2027)

Zipline; San Francisco (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Zipline is seeking a Project Manager for the Commercial Implementation team. This full-time internship in South San Francisco will focus on designing, optimizing, and maintaining workflows that enable seamless partner onboarding, integration, and ongoing operations.

You will align processes across product, engineering and customer success to deliver efficient, scalable experiences. The role requires strong analytical, communication, and organizational skills, plus willingness to travel 1–2 times

Qualifications

• Proven track record of aligning processes with business goals across product, engineering and customer success.
• Experience analyzing, mapping and reengineering workflows.
• Strong communication and stakeholder management to drive collaboration and alignment.
• Project management, operations or related experience in fast-paced environments.
• Strong organization to manage multiple initiatives and maintain process documentation.

Responsibilities

• Design, optimize, and maintain workflows enabling seamless partner onboarding and integration.
• Ensure efficiency, scalability and compliance aligned with team mission.
• Design, develop and implement internal business processes such as SOPs and feedback systems.
• Map existing processes to identify bottlenecks and improve flow.
• Collaborate with Product, Enterprise Systems, Customer Success, and Engineering to implement workflows.
• Monitor process performance, track metrics, and report outcomes.
• Document and maintain up-to-date process workflows, guidelines and SOPs.

Skills

Process mapping

Project management

Stakeholder management

Data analysis

Communication

Travel flexibility

Education

Pursuing Bachelor's degree or equivalent in operations/business

Job description

• The Commercial Implementation team plays a critical role in ensuring the successful launch and ongoing success of Zipline’s commercial operations
• The team defines commercial workflows and compliance processes, tests and validates new features and procedures at test sites and partner sites, creates training materials and onboarding playbooks, and identifies and addresses operational gaps to deliver a smooth and successful P2 experience for all commercial operations
• The Commercial Implementation team is deeply knowledgeable in every step of the process from order placed to successful delivery, and works with internal and external partners to optimize the experience for operators and customers
• We build the processes against which our teams and our Partners’ teams will execute operating the Zipline Network
• Commercial Implementation team members work across all Zipline partner verticals and test sites
• Site launch, training, and ownership will be determined by a combination of partner type and location
• As Project Manager on the Commercial Implementation team you will focus on designing, optimizing, and maintaining the workflows that enable seamless partner onboarding, integration, and ongoing operations
• Your primary role will be to ensure efficiency, scalability, and compliance while aligning with the team’s mission of delivering exceptional partner experiences
• Design, develop, and implement internal business processes - examples include document change management system and system for collecting subjective customer feedback
• Map out existing processes to understand their flow and identify inefficiencies
• Identify process bottlenecks and inefficiencies, and recommend solutions for continuous improvement
• Collaborate with the Product, Enterprise Systems, Customer Success, and engineering to implement workflows
• Monitor process performance, track key metrics, and report on process outcomes
• Document and maintain up-to-date process workflows, guidelines, and SOPs
• This internship is a full-time position, in-person at our South San Francisco office. We will host our Spring 2027 interns from (January 2027 - April 2027)

Proven track record of working with product, engineering, and customer success teams to align processes with business goalsPractical experience in analyzing, mapping, and reengineering workflowsStrong communication and stakeholder management skills to drive collaboration and alignmentExperience in project management, operations, or related roles, preferably in a fast-paced or complex environmentStrong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessibleWillingness to travel 1-2 times to out of state commercial sitesReliable vehicle access to travel to our test sitesAbility to gather, analyze, and interpret data to inform process improvements and measure success