Commercial Flooring Customer Success Specialist

Paycom; Suwanee (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Bi-weekly payroll

Health, dental & vision after 60 days

Supplemental life insurance

Short-term disability insurance

401(K) with company match

Paid Time Off

Job summary

Paycom seeks an experienced Commercial Flooring Customer Service Representative in Suwanee, GA. You will partner with sales to deliver quality flooring products and installation services for commercial accounts.

Responsibilities include managing quotes, POs, work orders, and schedules, while ensuring accuracy and timely communication with suppliers and end users. Strong multitasking and data skills are essential.

Qualifications

• A+ customer service skills.
• Strong computer and internet skills.
• Able to multi-task in a fast-pace environment.
• Team player that works well with others.
• High attention to detail.
• Ability to follow operational procedures and manage data.
• Working knowledge of commercial construction and flooring materials and processes a plus.

Responsibilities

• Export or key quotes into RFMS software (RFMS background preferred).
• Generate purchase orders, work orders and other documents to ensure on-time delivery.
• Monitor and track orders to meet customer needs and installation schedules.
• Act as liaison between suppliers and sales team to ensure updates on material statuses.
• Communicate with sales reps and QC to achieve overall job accuracy and procurement.
• Ensure all jobs are complete, correct, and formatted for end users.
• Maintain job profit margins by documenting project information and changes.
• Identify, research, and resolve customer issues.

Skills

A+ customer service

Strong computer skills

Internet skills

Multi-tasking

Team player

Attention to detail

Follow procedures

Flooring knowledge (plus)

Job description

Paycom seeks an experienced Commercial Flooring Customer Service Representative in Suwanee, GA. You will partner with sales to deliver quality flooring products and installation services for commercial accounts.

Responsibilities include managing quotes, POs, work orders, and schedules, while ensuring accuracy and timely communication with suppliers and end users. Strong multitasking and data skills are essential.