Commercial Flooring, Customer Service Representative

Paycom; Suwanee (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Bi-weekly payroll

Health, dental & vision after 60 days

Supplemental life insurance

Short-term disability insurance

401(K) with company match

Paid Time Off

Job summary

Paycom seeks an experienced Commercial Flooring Customer Service Representative in Suwanee, GA. You will partner with sales to deliver quality flooring products and installation services for commercial accounts.

Responsibilities include managing quotes, POs, work orders, and schedules, while ensuring accuracy and timely communication with suppliers and end users. Strong multitasking and data skills are essential.

Qualifications

• A+ customer service skills.
• Strong computer and internet skills.
• Able to multi-task in a fast-pace environment.
• Team player that works well with others.
• High attention to detail.
• Ability to follow operational procedures and manage data.
• Working knowledge of commercial construction and flooring materials and processes a plus.

Responsibilities

• Export or key quotes into RFMS software (RFMS background preferred).
• Generate purchase orders, work orders and other documents to ensure on-time delivery.
• Monitor and track orders to meet customer needs and installation schedules.
• Act as liaison between suppliers and sales team to ensure updates on material statuses.
• Communicate with sales reps and QC to achieve overall job accuracy and procurement.
• Ensure all jobs are complete, correct, and formatted for end users.
• Maintain job profit margins by documenting project information and changes.
• Identify, research, and resolve customer issues.

Skills

A+ customer service

Strong computer skills

Internet skills

Multi-tasking

Team player

Attention to detail

Follow procedures

Flooring knowledge (plus)

Job description

Job Details: Level: Experienced, Job Location: Suwanee - Suwanee, GA 30024, Position Type: Full Time, Job Category: Customer Service,

The Commercial Flooring Customer Service Representative works in partnership with sales personnel to ensure that we provide the highest quality of service to our commercial accounts while maximizing efficiency and acceptable profit margins within AFDC guidelines. He or she is held accountable to ensure timely delivery of quality flooring products and installation services for assigned clients. The ideal candidate for this position is a customer service “people person” with a positive attitude, strong organizational skills and self discipline to support our commercial sales team. Must be able to communicate effectively and work well with a variety of personalities. The ability to read builder specifications, multi-task and maintain accuracy during data entry is critical. Specific skills required include data management, mathematical computation and analysis.

RESPONSIBILITIES:

• Export or key quotes into RFMS proprietary software (RFMS Background preferred but not required)
• Generate purchase orders, work orders and other varied documents to insure on-time delivery
• Monitor and track orders to meet customer needs and installation schedules.
• Act as liaison between suppliers and sales rep team to ensure everyone is up to date on material statuses to ensure proper communication with end user
• Communicate effectively with sales rep and QCs (Quality Control) to achieve overall job accuracy, including but not limited to - material procurement, scheduling, installation, QC field management
• Ensure that all jobs are complete, correct, and formatted consistently to meet the need of the end users
• Maintain job’s profit margin by requesting and inputting proper project information and/or documentation (i.e., Change Orders, Material Claims, etc.)
• Identify, research, and resolve customer issues

BENEFITS:

• Bi-weekly payroll via direct deposit
• Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
• Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
• 401(K) with company match from first day of employment
• Paid Time Off (PTO) from first day of employment

Qualifications:

• A+ customer service skills
• Strong computer and internet skills
• Able to multi-task in a fast-pace environment
• Team player that works well with others
• High attention to detail
• Ability to follow operational procedures and manage data
• Working knowledge of commercial construction and flooring materials and processes a plus