Commercial Customer Service Intern - 2027

Kinsley Power Systems; Northern (KY); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Olin is seeking a Commercial Customer Service Intern to support the customer service team in order management, quality notifications, customer analysis, and routine order activities. The role is based in McIntosh, AL and offers hourly pay for undergraduate and graduate students.

You will participate in order management, monitor order visibility, and log quality notifications to capture service failures while analyzing key performance metrics.

Qualifications

• Enrolled at an accredited college or university majoring in an undergraduate or graduate Business, Supply Chain, Logistics, or related degree program (or pending enrollment in a Master’s program in one of these disciplines)
• Must have an overall GPA of 3.0 or higher on a 4.0 scale at all times during time at Olin; transcript required each term
• Ability to work full-time (40 hours per week) for the rotation or continuously throughout the year (can be part-time while taking classes)

Responsibilities

• Perform order management activities, including routine customer order activities and order entry
• Report order visibility and blocked orders review to ensure timely delivery and invoicing on shipped products
• Enter quality notifications to capture service failures
• Retrieve customer output documents
• Evaluate and analyze key performance metrics

Skills

Order management

Quality notifications

Customer analysis

Routine order activities

Education

College student in Business/Supply Chain/Logistics or related

Job description

ALL IN for Opportunity. ALL IN with Olin.

Title: Commercial Customer Service Intern

Location: McIntosh, AL

Salary: $25.00 / hour for undergraduate students; $33.00 / hour for graduate students

Focus: The Commercial Customer Service Intern supports the customer service team through order management, quality notifications, customer analysis, and routine order activities.

What You'll Do:

• Perform order management activities, including routine customer order activities and order entry
• Report order visibility and blocked orders review to ensure timely delivery and invoicing on shipped products
• Enter quality notifications to capture service failures
• Retrieve customer output documents
• Evaluate and analyze key performance metrics

What You'll Bring:

• Enrolled at an accredited college or university majoring in an undergraduate or graduate Business, Supply Chain, Logistics, or related degree program (or pending enrollment in a Master's program in one of these disciplines)
• Must have an overall grade point average of 3.0 or higher on a 4.0 scale at all times throughout your time at Olin. An official transcript will be required each term. Cumulative GPA on current institution transcript will be used in transfer college situations.
• Ability to work full-time (40 hours per week) for the rotation or continuously throughout the year (can be part-time while taking classes)

*Olin does not provide any form of sponsorship. We will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship now or in the future, are not eligible for hire.

Olin is ALL IN:

At Olin, students don't just observe - they contribute. We cultivate diverse experiences and career-building opportunities uniquely designed to help you flourish in your career. Many of our previous college recruits have grown to become plant leaders, supply chain directors, and commercial gurus.

Olin continues to be the global leader in both chemical manufacturing and ammunition. We invest, recognize, and reward the talents and contributions of our employees, empowering individuals to make an impact both at work and in their surrounding communities. Olin is ALL IN on developing future talent and our commitment to operate with integrity every day, in every way, and by every employee in our company.

View a snapshot of our comprehensive benefits package.

Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.