Commercial Collections Specialist — Hybrid & Excel-Savvy

Waste Management; Houston (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Paid holidays

Personal days

Job summary

Waste Management, based in Houston, Texas, seeks a Collections Specialist to manage the commercial accounts collections process for WMRA. You will interact with Billing, Cash Applications, and Account Managers to resolve status, while delivering strong customer service to internal and external clients.

Responsibilities include analyzing accounts, generating aging reports, and maintaining customer delinquent data.

Qualifications

• High School Diploma or GED is required.
• Strong customer service and communication skills are essential.
• Experience with accounts receivable and collections processes is preferred.

Responsibilities

• Perform collection activity for assigned WMRA Commercial Accounts.
• Work with Billing, Cash Applications, Account Managers and Customers to resolve collection status.
• Provide excellent customer service to internal and external clients.
• Analyze and reconcile commercial accounts monthly and resolve outstanding issues.
• Manage and execute commercial accounts collection process including phone calls, emails, and setting up Teams meetings via Outlook.
• Escalate unresolved issues to appropriate managers as needed.
• Report monthly to Accounting Manager on outstanding accounts and issues.
• Maintain detailed customer information on delinquent accounts.

Skills

Accounts receivable

Customer service

Excel

Communication

Team coordination

Education

High School Diploma or GED

Tools

Outlook

Pivot tables

Job description

Waste Management, based in Houston, Texas, seeks a Collections Specialist to manage the commercial accounts collections process for WMRA. You will interact with Billing, Cash Applications, and Account Managers to resolve status, while delivering strong customer service to internal and external clients.

Responsibilities include analyzing accounts, generating aging reports, and maintaining customer delinquent data.