Coordinator, Accounting

Waste Management

Houston (TX)

Hybrid

USD 42,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short-term disability

Stock purchase plan

401(k) matching

Paid vacation

Paid holidays

Personal days

Job summary

Waste Management, based in Houston, Texas, seeks a Collections Specialist to manage the commercial accounts collections process for WMRA. You will interact with Billing, Cash Applications, and Account Managers to resolve status, while delivering strong customer service to internal and external clients.

Responsibilities include analyzing accounts, generating aging reports, and maintaining customer delinquent data.

Qualifications

High School Diploma or GED is required.
Strong customer service and communication skills are essential.
Experience with accounts receivable and collections processes is preferred.

Responsibilities

Perform collection activity for assigned WMRA Commercial Accounts.
Work with Billing, Cash Applications, Account Managers and Customers to resolve collection status.
Provide excellent customer service to internal and external clients.
Analyze and reconcile commercial accounts monthly and resolve outstanding issues.
Manage and execute commercial accounts collection process including phone calls, emails, and setting up Teams meetings via Outlook.
Escalate unresolved issues to appropriate managers as needed.
Report monthly to Accounting Manager on outstanding accounts and issues.
Maintain detailed customer information on delinquent accounts.

Skills

Accounts receivable

Customer service

Excel

Communication

Team coordination

Education

High School Diploma or GED

Tools

Outlook

Pivot tables

Job description

Perform collection activity for assigned WMRA (WM Recycle America) Commercial Accounts.
Works effectively with Billing, Cash Applications, Account Managers and Customers to resolve or update on Collection efforts/status.

Provide excellent customer service to both internal and external clients.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Analyze and reconcile commercial accounts monthly and resolve any outstanding issues
Manage and execute commercial accounts collection process as approved by management including making phone calls, emailing customers, and setting up Teams meetings via Outlook
Escalate unresolved issues to Accounting Manager, Accounting Director, Account Manager or Billing as needed
Reports monthly to Accounting Manager outstanding collection accounts and issues
Maintain detailed customer information on delinquent accounts including contact information
Meet or exceed objectives and collection goals
Analyze and maintain unapplied cash with cash applications before sending Aging to customer
Conduct customer research for unresolved accounts
Prepare and send aging reports to commercial customers monthly
Must be able to thrive in a fast-paced corporate environment
Performs based on experience most job responsibilities with increasing effectiveness with some direction from Accounting Manager
Possesses required knowledge and skill requirements, but continuously building more experience via training and team learning
Continually learning some aspects of job or developing expertise to handle them more independently and effectively
Advanced MS Excel experience with the ability to toggle within multiple spreadsheets, and utilize VLOOKUPS and pivot tables

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited).

IV. Physical Requirements

Repetitive Motions
Eye/Hand/Foot Coordination
Talking
Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

About Us

ABOUT WM

WM (WM.com ) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

About the Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Job Info