Commercial Collections & Relationship Specialist

Us Bank; Gresham (OR); On-site; USD 57,308,000 - 60,521,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

Parental Leave

401(k)

Vacation

Holiday Pay

Adoption Assistance

Sick Leave

Job summary

U.S. Bank is seeking a Customer Service Representative – Collections to support our commercial clients by delivering exceptional service, resolving billing and payment concerns, and building trusted relationships. This role focuses on proactive problem solving in a fast-paced environment and cross-functional collaboration.

You’ll be onsite three days per week at our Gresham, OR office and contribute to a team that values service, accountability, and continuous improvement.

Qualifications

• High school diploma or equivalent.
• Two to four years of relevant experience.
• Experience in banking or financial services is a plus.

Responsibilities

• Deliver outstanding customer service through phone and email interactions.
• Assist commercial clients with invoice questions, account inquiries, and payment arrangements.
• Contact customers regarding past due accounts while maintaining a professional approach.
• Analyze customer situations and determine appropriate next steps.
• Research and resolve customer concerns with accuracy and urgency.
• Document customer interactions and account updates in applicable systems.
• Partner with internal teams to ensure a seamless customer experience.
• Balance multiple priorities while meeting quality, service, and productivity expectations.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Customer Service Representative – Collections to support our commercial clients by delivering exceptional service, resolving billing and payment concerns, and building trusted relationships. This role focuses on proactive problem solving in a fast-paced environment and cross-functional collaboration.

You’ll be onsite three days per week at our Gresham, OR office and contribute to a team that values service, accountability, and continuous improvement.