Banking Collections Specialist - Hybrid (Onsite 3 days)

U.S. Bank; Gresham, Northern (OR, KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a customer service professional to handle telephone inquiries, resolve issues, and provide accurate account information from our Gresham, Oregon office. The role is hybrid with a minimum of three days onsite per week at 17650 NE Sandy Blvd, Gresham, OR 97230.

The position requires a high school diploma and 2–4 years of experience. Strong communication, problem solving, and Microsoft Office skills are preferred to deliver excellent service to customers and maintain

Qualifications

• High school diploma or equivalent.
• Two to four years of relevant experience.
• Preferred knowledge of banking products and services and ability to navigate policies and procedures.

Responsibilities

• Provide high quality customer service by responding to telephone inquiries, requests and problems.
• Research, analyze, and provide solutions that meet the customer’s needs on first contact when possible.
• Offer account information, resolve or refer billing disputes, and correct payment errors.
• Maintain account information and assist with card, check or other orders; handle lost or stolen items as needed.
• Escalate unresolved issues and ensure timely follow-up with customers.

Skills

Customer service

Telephone skills

Problem solving

Negotiation

Microsoft Office

Education

High school diploma

Job description

U.S. Bank is seeking a customer service professional to handle telephone inquiries, resolve issues, and provide accurate account information from our Gresham, Oregon office. The role is hybrid with a minimum of three days onsite per week at 17650 NE Sandy Blvd, Gresham, OR 97230.

The position requires a high school diploma and 2–4 years of experience. Strong communication, problem solving, and Microsoft Office skills are preferred to deliver excellent service to customers and maintain