Equipment Finance Client Support Specialist

U.S. Bank; Marshall (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Holiday opportunities

Job summary

U.S. Bank is seeking a Commercial Banking Client Representative to nurture relationships with commercial clients and resolve inquiries. This role focuses on delivering exceptional service, navigating invoicing questions, and expanding product usage while maintaining strong, long-term partnerships.

The position is based in Marshall, MN, with 3+ days onsite and a schedule of Monday–Friday, 7am–5pm CST. Multiple levels are available based on experience.

Qualifications

• High school diploma or equivalent required.
• Associate's degree or equivalent work experience preferred.
• 2–4 years in financial services industry for level 2.
• 3–5 years in financial services industry for level 3.

Responsibilities

• Serve as the primary day-to-day contact between commercial banking customers and U.S. Bank.
• Maintain and expand client relationships by providing exceptional customer support and service.
• Research and resolve invoicing questions, account inquiries, and client concerns.
• Process invoice adjustments, modifications, and related requests accurately and efficiently.
• Navigate multiple systems and resources to investigate issues and identify solutions.
• Work proactively to identify potential problems, compliance concerns, and customer needs.
• Partner with internal teams to ensure timely resolution of client requests.
• Identify products and services that may meet customer needs and support relationship growth.
• Develop working knowledge of assigned business areas and client accounts through regular interaction and execution of departmental processes.
• Manage multiple priorities while delivering a high-quality client experience.
• Communicate primarily through email while also supporting phone interactions as needed.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Multi-application navigation

Financial services experience

Education

High school diploma or equivalent

Associate's degree or equivalent work experience

Job description

U.S. Bank is seeking a Commercial Banking Client Representative to nurture relationships with commercial clients and resolve inquiries. This role focuses on delivering exceptional service, navigating invoicing questions, and expanding product usage while maintaining strong, long-term partnerships.

The position is based in Marshall, MN, with 3+ days onsite and a schedule of Monday–Friday, 7am–5pm CST. Multiple levels are available based on experience.