Collections Specialist – Finance & Customer Solutions

Us Bank; Gresham (OR); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Holiday pay

Adoption assistance

Sick leave

Job summary

U.S. Bank is hiring a Collector to support customers through important financial conversations and deliver solutions that benefit both customers and the business. The role involves high-volume outreach, empathy, and accurate record-keeping in a fast-paced environment.

Successful candidates bring customer service or banking experience, strong communication skills, and the ability to work across multiple systems while meeting deadlines. This on-site position requires 3+ days per week in the office.

Qualifications

• High school diploma or equivalent.
• Two to four years of relevant experience.
• Strong verbal and written communication skills.
• Ability to navigate multiple systems and manage priorities.
• Confident handling of difficult conversations with professionalism and empathy.

Responsibilities

• Connect with customers regarding payment obligations, account status, invoices, and contractual agreements.
• Educate customers on available options and help identify appropriate solutions.
• Manage a high volume of outbound communications while maintaining professionalism and empathy.
• Handle inbound customer inquiries and provide timely follow-up.
• Document customer interactions and maintain accurate account information.
• Partner with customer service, operations, and other teams to deliver the best possible customer experience.
• Balance productivity, quality, compliance, and customer satisfaction in a fast-paced environment.

Skills

Customer service

Banking knowledge

Communication skills

Negotiation skills

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is hiring a Collector to support customers through important financial conversations and deliver solutions that benefit both customers and the business. The role involves high-volume outreach, empathy, and accurate record-keeping in a fast-paced environment.

Successful candidates bring customer service or banking experience, strong communication skills, and the ability to work across multiple systems while meeting deadlines. This on-site position requires 3+ days per week in the office.