Commercial Collection Specialist

Anticimex; Jacksonville (FL); On-site; USD 43,000 - 59,000; Full time

Job summary

Anticimex in Jacksonville, FL is hiring a Collections Specialist to maintain healthy customer relationships while safeguarding cash flow. You will monitor accounts, communicate with customers to resolve overdue balances, and offer structured payment plans when needed.

The role requires strong communication, organization, and problem-solving skills, with the ability to work under pressure in a fast-paced environment.

Qualifications

• Strong verbal and written communication required.
• Excellent interpersonal skills and customer service orientation.
• Excellent organizational skills and high attention to detail.
• Proven time management and deadline awareness.
• Analytical and problem-solving capabilities.
• Ability to prioritize tasks and work collaboratively.
• Adaptable to fast-paced, sometimes stressful environments.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Investigate account data and resolve discrepancies.
• Work with customers to set up payment plans.
• Process payments and resolve billing issues.
• Keep account records up to date.
• Provide timely reporting on collections activity.
• Collaborate with internal teams to ensure on-time payments.
• Help improve collections processes and compliance.

Skills

Verbal and written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Time management

Analytical skills

Prioritization

Teamwork

MS Office

Tools

Microsoft Office

Job description

Job Description:

What You’ll Do…

As a Collections Specialist with our team, you’ll be at the forefront of maintaining healthy customer relationships and ensuring financial stability. You’ll monitor accounts to identify outstanding debts, investigate account data, and work directly with customers to resolve overdue balances-whether through payment in full or structured payment plans. By processing payments, resolving billing and credit issues, and keeping account records up to date, you’ll play a vital role in both customer satisfaction and company success. You’ll also provide timely reporting on collection activity, collaborate with internal teams to resolve discrepancies, and take proactive steps to encourage on-time payments. It’s a fast-paced role where your organization, communication, and problem-solving skills make a measurable impact every day.

Who You Are…

What does it take to be a successful Collections Specialist on our team? For starters, you’ll have an inner drive to make an impact and help customers resolve their accounts! You’ll also have…

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and high attention to detail
• Strong time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks effectively
• Ability to work collaboratively with others
• Ability to function well in a fast-paced and sometimes stressful environment
• Proficiency with Microsoft Office and related software