Commercial Card Solutions Tech Support Pro

Regions Bank; Hoover (AL); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Commercial Card Solutions Technical Support Specialist to provide technical support to high value Commercial Card clients and Treasury Management partners. The role includes researching and resolving issues, monitoring inquiries, and offering post-implementation training to ensure clients maximize card services.

Requirements include a High School Diploma or GED and three years of client servicing or technical support experience; a Bachelor’s degree is preferred.

Qualifications

• High School Diploma or GED required.
• Three years of client servicing, implementations, or technical support experience.

Responsibilities

• Researches and resolves technical issues for internal partners and high value clients.
• Monitors internal e-mail boxes for incoming research requests.
• Assists clients with post-implementation training needs.
• Provides periodic updates to internal partners to ensure clients are optimizing card services.
• Fulfills reporting and other support duties as necessary to deliver results to our clients and partners.

Skills

Problem solving

Workload management

Attention to detail

Communication skills

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Regions Bank is seeking a Commercial Card Solutions Technical Support Specialist to provide technical support to high value Commercial Card clients and Treasury Management partners. The role includes researching and resolving issues, monitoring inquiries, and offering post-implementation training to ensure clients maximize card services.

Requirements include a High School Diploma or GED and three years of client servicing or technical support experience; a Bachelor’s degree is preferred.