Client-Facing Commercial Card Tech Support II

PTR Global; Hoover (AL); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision coverage

401K contributions

PTO

Job summary

PTR Global is seeking a Commercial Card Solutions Technical Support Specialist II in Hoover, Alabama. The role provides technical support to high-value Commercial Card clients and Treasury Management partners, resolving complex issues and delivering post-implementation training.

Responsibilities include monitoring research requests, updating internal partners, and delivering client-focused reporting. A strong emphasis on communication and problem solving is required, with onsite work four days a

Qualifications

• High School Diploma or GED.
• Five (5) years of client servicing, implementations, or technical support experience.
• Bachelor’s degree preferred.

Responsibilities

• Research and resolve complex technical issues for internal partners and high-value clients.
• Monitor internal email boxes for incoming research requests.
• Assist clients with post-implementation training needs.
• Provide periodic updates to internal partners to ensure clients are optimizing card services.
• Fulfill reporting and other support duties as necessary to deliver results to clients and partners.
• Provide coaching and guidance to less experienced team members.

Skills

Problem solving

Time management

Communication

Interpersonal skills

Education

High School Diploma or GED

Bachelor’s degree

Job description

PTR Global is seeking a Commercial Card Solutions Technical Support Specialist II in Hoover, Alabama. The role provides technical support to high-value Commercial Card clients and Treasury Management partners, resolving complex issues and delivering post-implementation training.

Responsibilities include monitoring research requests, updating internal partners, and delivering client-focused reporting. A strong emphasis on communication and problem solving is required, with onsite work four days a