Senior Commercial Card Client Services Specialist

KeyBank; Home (KS); Remote; USD 52,000 - 80,000; Full time

Job summary

KeyCorp Senior Client Service Specialist role at KeyBank focuses on delivering exceptional servicing for commercial card clients, managing complex inquiries, and collaborating with internal teams and vendors to ensure a best-in-class service experience.

The position requires deep experience in financial services, commercial card knowledge, and strong client management skills, with responsibilities spanning account maintenance, portal customization, and data security.

Qualifications

• Five+ years in financial services or banking, fintech experience.
• Two+ years in commercial card (platform or product experience).
• One+ year experience on client management or relationship management.
• Two+ years in customer service or customer-facing roles.

Responsibilities

• Support card program inquiries from clients, internal teams, and vendor partners.
• Perform account maintenance with accuracy within SLA.
• Assist with multiple product integration projects, possibly including client training.
• Resolve client escalations by identifying root causes and reporting issues.
• Provide process improvement guidance to leadership.
• Coordinate website portal training and customization needs.
• Safely handle and protect sensitive client data.

Job description

KeyCorp Senior Client Service Specialist role at KeyBank focuses on delivering exceptional servicing for commercial card clients, managing complex inquiries, and collaborating with internal teams and vendors to ensure a best-in-class service experience.

The position requires deep experience in financial services, commercial card knowledge, and strong client management skills, with responsibilities spanning account maintenance, portal customization, and data security.