Commercial Analytics & Operations Liaison

gategroup; Reston (VA); Hybrid; USD 73,000 - 78,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Life insurance

Short-term disability

Long-term disability

Employee discounts

Employee Assistance Program

Job summary

Gate Gourmet, a gategroup company, is seeking a Commercial Services Analyst in Reston, VA to bridge commercial and operations teams. You will support pricing strategy, billing validation, and change management while driving data-driven insights and improvements.

The role requires strong analytical skills, relationship-building with airline and non-airline stakeholders, and the ability to manage multiple initiatives to enhance customer experience and financial performance.

Qualifications

• Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required.
• Minimum 3 years of experience in customer service or account management, airline and/or airline catering preferred.
• Experience in a food-related industry is preferred.
• Experience working with international clients is advantageous to the position.

Responsibilities

• Supports the Company’s Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams.
• Assists the Commercial Services Manager in executing Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).
• Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships
• Ensures contract compliance with all customer and airline service requirements.
• Actively involved in the day to day activities specific to administrative operational aspects of customers
• Distributes and communicates customer data impacting operations and internal departments
• Identifies and develops key standard processes, across all customers, with focus on efficiency and synergy
• Participates in key projects and initiatives that are designed to improve customer services levels, internal response times, and financial execution
• Leverages technical skills to develop streamlined processes, ultimately leading to increased productivity, efficiencies and financial performance
• Analyzes data, generates reports, and makes recommendations on trends, process and procedures
• Engages with internal departments to identify key initiatives, and leverages internal resources, structure and process to drive improvements
• Supports and sustains operational and financial execution
• Identifies key data sources, and facilitates the flow of information throughout the organization, ensuring timely and accurate outputs

Skills

Account management

Analytical skills

Project management

Sales and/or customer service

Team collaboration

Problem solving

Education

Bachelor’s Degree or equivalent in Sales and Service

Tools

Microsoft Excel

AOA access

Job description

Gate Gourmet, a gategroup company, is seeking a Commercial Services Analyst in Reston, VA to bridge commercial and operations teams. You will support pricing strategy, billing validation, and change management while driving data-driven insights and improvements.

The role requires strong analytical skills, relationship-building with airline and non-airline stakeholders, and the ability to manage multiple initiatives to enhance customer experience and financial performance.