Commercial Services Analyst

gategroup; Reston (VA); On-site; USD 73,000 - 78,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, vision plans

Disability insurance (short/long term)

Life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee discounts

Job summary

gategroup is seeking a Commercial Services Analyst in Reston, VA to bridge commercial and operations teams through financial and operational analysis, change management, and pricing/billing validation.

The role requires collaboration across airline and internal teams, contract compliance, and data-driven insights to identify opportunities for improved customer experience and efficiency.

Qualifications

• Bachelor’s degree or equivalent experience in sales/service.
• Minimum 3 years in Sales, airline, or catering.
• Experience with international clients is advantageous.

Responsibilities

• Support Commercial Services strategy by improving customer experience.
• Assist the Commercial Services Manager in initiatives supporting goals.
• Maintain communications with airline and internal teams impacting relationships.
• Ensure contract compliance with customer and airline service requirements.
• Analyze data, generate reports, and recommend improvements.
• Support and sustain operational and financial execution.

Skills

Analytical skills

Excellent Excel

Account management

Project management

Customer service

Team collaboration

Communication skills

Education

Bachelor’s Degree or relevant experience in Sales and Service

Tools

AOA access

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. The Commercial Services Analyst acts as a liaison between the commercial teams and operations teams, specific to operational and financial activities. This role will support the commercial services organization through change management, issue resolution, financial and operational analysis, along with pricing strategy and billing validation. This position will conduct analytics of current process & data, driving insights to identify opportunities to improve.

Annual Hiring Range/Hourly Rate: $73,000 - $78,000 Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities

• Supports the Company’s Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams.
• Assists the Commercial Services Manager in executing Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).
• Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships.
• Ensures contract compliance with all customer and airline service requirements.
• Actively involved in the day-to-day activities specific to administrative operational aspects of customers.
• Distributes and communicates customer data impacting operations and internal departments.
• Identifies and develops key standard processes, across all customers, with focus on efficiency and synergy.
• Participates in key projects and initiatives that are designed to improve customer services levels, internal response times, and financial execution.
• Leverages technical skills to develop streamlined processes, ultimately leading to increased productivity, efficiencies and financial performance.
• Analyzes data, generates reports, and makes recommendations on trends, processes and procedures.
• Engage with internal departments to identify key initiatives, and leverages internal resources, structure and processes to drive improvements.
• Supports and sustains operational and financial execution.
• Identifies key data sources, and facilitates the flow of information throughout the organization, ensuring timely and accurate outputs.

Qualifications

Education

• Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required

Work Experience

• Minimum 3 years of experience in Sales, airline and/or airline catering required
• Previous project management experience preferred
• Experience in a food related industry is preferred with exposure to multi-ethnic cuisines
• Experience working with international clients is advantageous to the position

Technical Skills

• Must be able to obtain AOA access
• Must have a valid driver’s license
• Must have a valid passport

Job Skills

• Strong organization and/or project management skills
• Account management
• Strong analytical skills
• Advanced Microsoft Excel skills
• Large scale catering operations or logistics, airline catering experience preferred
• Sales and/or customer service experience
• Able to shift roles and responsibilities as business needs change
• Able to work effectively in a team environment
• Able to find innovative ways to solve problems

Language / Communication Skills

• Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives
• Fluency in a foreign language is beneficial to the position, however not mandatory

Job Dimensions

• Geographic Responsibility: US
• Type of Employment: Full Time
• Travel %: Willing to travel domestically and internationally as required
• Exemption Classification: Exempt
• Internal Relationships: Operations, Account Services Group, Regional office counterparts
• External Relationships: Customers, vendors
• Work Environment / Requirements of the Job: Extended work hours, High degree of confidentiality, Working knowledge of kitchen operations, Domestic and International customer experience in an operational setting, Combination of office and field (kitchen/CPU/supplier) work
• Budget / Revenue Responsibility: (Local Currency)

Competencies Required to be Successful

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Values

Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

Equal Opportunity & Diversity Statement

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 09/30/2026

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions.

Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.

We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.