Commercial Analyst

gategroup; Reston (VA); Hybrid; USD 73,000 - 78,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Life insurance

Short-term disability

Long-term disability

Employee discounts

Employee Assistance Program

Job summary

Gate Gourmet, a gategroup company, is seeking a Commercial Services Analyst in Reston, VA to bridge commercial and operations teams. You will support pricing strategy, billing validation, and change management while driving data-driven insights and improvements.

The role requires strong analytical skills, relationship-building with airline and non-airline stakeholders, and the ability to manage multiple initiatives to enhance customer experience and financial performance.

Qualifications

• Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required.
• Minimum 3 years of experience in customer service or account management, airline and/or airline catering preferred.
• Experience in a food-related industry is preferred.
• Experience working with international clients is advantageous to the position.

Responsibilities

• Supports the Company’s Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams.
• Assists the Commercial Services Manager in executing Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).
• Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships
• Ensures contract compliance with all customer and airline service requirements.
• Actively involved in the day to day activities specific to administrative operational aspects of customers
• Distributes and communicates customer data impacting operations and internal departments
• Identifies and develops key standard processes, across all customers, with focus on efficiency and synergy
• Participates in key projects and initiatives that are designed to improve customer services levels, internal response times, and financial execution
• Leverages technical skills to develop streamlined processes, ultimately leading to increased productivity, efficiencies and financial performance
• Analyzes data, generates reports, and makes recommendations on trends, process and procedures
• Engages with internal departments to identify key initiatives, and leverages internal resources, structure and process to drive improvements
• Supports and sustains operational and financial execution
• Identifies key data sources, and facilitates the flow of information throughout the organization, ensuring timely and accurate outputs

Skills

Account management

Analytical skills

Project management

Sales and/or customer service

Team collaboration

Problem solving

Education

Bachelor’s Degree or equivalent in Sales and Service

Tools

Microsoft Excel

AOA access

Job description

Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

Job Summary

The Commercial Services Analyst acts as a liaison between the commercial teams and operations teams, specific to operational and financial activities. This role will support the commercial services organization through change management, issue resolution, financial and operational analysis, along with pricing strategy and billing validation. This position will conduct analytics of current process & data, driving insights to identify opportunities to improve.

Annual Hiring Rang:

• $73,000 - $78,000 Per Year
• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts

Main Duties and Responsibilities:

• Supports the Company’s Commercial Services strategy by enhancing customer experience through collaboration and coordination with the internal functional teams.
• Assists the Commercial Services Manager in executing Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).
• Establishes and maintains communications with all levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships
• Ensures contract compliance with all customer and airline service requirements.
• Actively involved in the day to day activities specific to administrative operational aspects of customers
• Distributes and communicates customer data impacting operations and internal departments
• Identifies and develops key standard processes, across all customers, with focus on efficiency and synergy
• Participates in key projects and initiatives that are designed to improve customer services levels, internal response times, and financial execution
• Leverages technical skills to develop streamlined processes, ultimately leading to increased productivity, efficiencies and financial performance
• Analyzes data, generates reports, and makes recommendations on trends, process and procedures
• Engages with internal departments to identify key initiatives, and leverages internal resources, structure and process to drive improvements
• Supports and sustains operational and financial execution
• Identifies key data sources, and facilitates the flow of information throughout the organization, ensuring timely and accurate outputs

Qualifications

Education

• Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required

Work Experience

• Minimum 3 years of experience in customer service or account management, airline and/or airline catering preferred
• Experience in a food-related industry is preferred
• Experience working with international clients is advantageous to the position.

Technical Skills

• Must be able to obtain AOA access
• Must have a valid driver’s license
• Must have a valid passport

Job Skills

• Strong organization and/or project management skills
• Account management
• Strong analytical skills
• Advanced Microsoft Excel skills
• Large scale catering operations or logistics, airline catering experience preferred
• Sales and/or customer service experience
• Able to shift roles and responsibilities as business needs change.
• Able to work effectively in a team environment.
• Able to find innovative ways to solve problems

Language / Communication Skills

• Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing with senior executives. Fluency in a foreign language is beneficial to the position, however not mandatory.

Job Dimensions

Geographic Responsibility: North America

Type of Employment: Full-time

Exemption Classification: Exempt

Travel %: Willing to travel domestically and internationally as required.

Internal Relationships: Operations, Account Services Group, Regional office counterparts

External Relationships: Customers, vendors

Work Environment / Requirements of the Job

• A high degree of confidentiality
• Working knowledge of kitchen operations preferred
• Domestic and International customer experience in an operational setting preferred
• Combination of office, field (kitchen/CPU/supplier), and remote work

Gategroup Competencies Required to be Successful in the Job

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion, and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions, and learn from our mistakes
• We do what we say we will do when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.